Remote (Colombia) – Full Time | Bilingual (English/Spanish) | 1200 - 1600 USD/monthly | Indefinite-term contract
Tuyo Health is looking for a dynamic, hands-on Customer Support Team Manager to lead, inspire, and grow our support team. This person will be fully dedicated to ensuring our customer support operations run smoothly—from training and onboarding to performance coaching and daily oversight. You’ll work directly with agents, contribute to strategic decisions, and play a key role in scaling our service experience as we grow.
Who You Are
- A seasoned people leader with 5+ years of experience managing customer support teams, preferably in high-growth or startup environments.
- Obsessed with operational excellence and hungry to grow, learn, and take ownership
- Bilingual: Fluent in both English and Spanish, with strong communication skills in both.
- Comfortable wearing many hats: you’ll lead training, onboarding, performance management, and process improvement.
- A proactive coach—motivated by developing others and helping teams succeed.
- Data-savvy and metric-driven: you’re always looking to improve KPIs and optimize workflows.
- Highly collaborative and adaptable—you thrive in fast-changing, cross-functional environments.
- A total rock star who gets things done and brings great energy to the team.
What You'll Do
- Lead the day-to-day operations of the customer support team, ensuring high-quality, empathetic service delivery across all channels.
- Build and maintain onboarding and training programs to support new hires and ongoing agent development.
- Set clear performance goals, conduct regular 1:1s, and create growth plans for team members.
- Monitor key support metrics and implement strategies for continuous improvement.
- Report to Founder of the company- and report daily tracking
- Collaborate with other departments (product, clinical, engineering) to improve the customer experience.
- Champion the voice of the customer internally and bring feedback to the table.
Tipo de puesto: Tiempo completo
Pregunta(s) de postulación:
- Do you have an advanced level of english?
- How many years of experience do you have leading customer support teams?