Role Objective
Provide strategic and administrative support to the executive team and operations area, ensuring well-organized information management, efficient communication, and timely task execution. The Executive Assistant will be a key player in coordinating internal projects, managing the CRM, supporting operations, and handling the executives digital presence, contributing directly to efficiency and company growth.
Responsibilities
- Manage executives social media posting, research, outreach, and timely responses, especially on LinkedIn.
- Organize and maintain the Google Drive folder system, ensuring clear, professional internal and external communication.
- Maintain and clean up Bitrix24/CRM and project lists; generate status reports and refine Excel-based reports.
- Support the Operations team and back up Client Success in managing claims and refunds.
- Assist executives and team members with assigned administrative tasks.
- Coordinate and execute internal projects as assigned by the Leadership Team.
- Update and maintain SOPs according to internal changes.
- Conduct research and generate accurate, actionable weekly reports.
- Ensure compliance with KPIs regarding response times, task quality, and data accuracy.
Technical Skills
- Proficiency in Google Workspace (Docs, Sheets, Drive).
- Advanced Excel skills for reporting.
- Experience with CRMs, ideally Bitrix24.
- Strong command of LinkedIn (Sales Navigator preferred) and Instagram.
- Exceptional copywriting and professional communication skills.
- Previous experience in project management and administrative support in fast-paced, tech-driven environments.
- English level C1 (professional written and verbal communication).
Requirements
- Bachelors degree in Administration, Communication, Business, or related fields.
- Proven experience as an Executive Assistant or Administrative Assistant in dynamic, fast-growing companies (preferably tech-driven).
- Experience managing CRMs, cloud-based documentation, and executive support.
- Outstanding writing and communication skills.
- Certified or proven English level C1.