Title: Specialist (Finance) OTC
Location: GSC BOG
Ensure the correct recording of payments made by the client, manage and debug the cases received in compliance with the KPIs.
Key Responsibilities:
- Carry out Collection management (preventive and corrective) by telephone, supported by email of the assigned client portfolio.
- Request and/or confirm payment supports to clients as appropriate.
- Follow up on the correct application of payments received by clients.
- Keep customer contact information updated in the collection application.
- provide traceability in the collection application assigned by the company on management carried out in accordance with the global OTC policy.
- Perform account reconciliations with clients as required.
- Timely management of balances in favor with clients or with internal areas.
- Strict compliance with the collection policy according to the escalations and established times.
- Management and compliance with KPI's and assigned budget.
- Develop a sustainable relationship with internal and external stakeholders.
- Annual update of the process support documentation.
- Provide timely and concrete status with meetings with the BP (manager) of the assigned accounts.
- Maintain communication with internal/external/third parties to meet customer expectations.
- Provide proactive problem resolution and corrective actions to ensure service excellence.
Skills / Requirements:
Teamwork and autonomy.