Gestor de Cobranza

Title: Specialist (Finance) OTC

Location: GSC BOG

Ensure the correct recording of payments made by the client, manage and debug the cases received in compliance with the KPIs.

Key Responsibilities:

• Carry out Collection management (preventive and corrective) by telephone, supported by email of the assigned client portfolio.
• Request and/or confirm payment supports to clients as appropriate.
• Follow up on the correct application of payments received by clients.
• Keep customer contact information updated in the collection application.
• provide traceability in the collection application assigned by the company on management carried out in accordance with the global OTC policy.
• Perform account reconciliations with clients as required.
• Timely management of balances in favor with clients or with internal areas.
• Strict compliance with the collection policy according to the escalations and established times.
• Management and compliance with KPI's and assigned budget.
• Develop a sustainable relationship with internal and external stakeholders.
• Annual update of the process support documentation.
• Provide timely and concrete status with meetings with the BP (manager) of the assigned accounts.
• Maintain communication with internal/external/third parties to meet customer expectations.
• Provide proactive problem resolution and corrective actions to ensure service excellence.