Global Process Supervisor - AR and Collections

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Descripción de puesto:

Global Process Supervisor - AR and Collections

Grade: 20E

Location:Medellín

Job Summary
This position responds to internal and external customers and other UPS groups concerning processes and programs. He/She is responsible for documenting processes and procedures, developing process maps, improving existing processes, creating reference information, and providing operational support to ensure efficient use of resources. This position provides on-going feedback and support to customers to improve performance and ensure solutions meet customer needs. He/She participates in conference calls to investigate and determine resolution of issues. This position gathers and documents business requirements for system development and improvements to application functionality. He/She designs, tests, and implements processes and improvements to drive effective processes, and a positive return-on-investment.

This person leads or supports enterprise projects and responds to system and process support requests from internal and external customers concerning Accounts Receivable and Collections processes, programs, and systems.

Responsibilities:

• Designs, tests, and implements processes and system improvements; develops action and project plans to drive proper resource allocation and ensure positive return-on-investment
• Leads or supports enterprise projects; follows the established process methodology to manage process efficiencies, project timelines and deliverables; balances multiple projects and deployment schedules to meet stakeholder goals and expectations
• Reviews and evaluates processes and systems to determine cost efficiencies and ensure regulatory compliance
• Participates in conference calls to investigate and determine resolutions of issues
• Reviews issues with appropriate personnel as needed to assign specific actions required for resolution.
• Communicates resolutions to requesters to ensure understanding and acceptance.
• Evaluates processes and systems to ensure compliance.
• Resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork.
• Assesses requested information to ensure alignment with business needs, objectives, and practices.
• Assesses job requirements and develops alternatives to reduce costs.
• High english profiecncy

Qualifications:

• Demonstrates a detailed understanding of business requirements or critical elements of a complex problem; develops creative, feasible, and integrated solutions that address the problem
• Identifies business areas and stakeholders impacted by customer issues; identifies root causes and engages appropriate resources to resolve customer issues and avoid recurrence
• Uses techniques to solicit and gather information or details
• Selects techniques and strategies that result in accurate information and are appropriate for the audience
• Recognizes when customers are having issues; identifies resolution to complex customer issues and recommends solutions
• Demonstrates a global perspective and exhibits openness, flexibility, and an aptitude for working within diverse cultural nuances (local constraints, perceptions, and sensitivities)
• Must have Finance experience in Accounts Receivable, Collections or COD
• Must have experience with Accounts Receivable and Collections systems
• Experience in systems and user process innovation and maintenance and in IT requirement documentation
• Must be willing to work flexible business hours to meet business needs

Preferences:

• Previous experience coordinating, managing or participating in enterprise technology projects or initiatives
• Bachelor's degree in Accounting, Finance or related fields
• Process improvement or process mapping certification
• Project Management certification (internal or external)
• Project Management Experience
• Experience supervising others

Basic Qualifications:

• Must have a Bachelor’s Degree (or internationally comparable degree) or be a current UPS employee with three years of UPS experience
• Must have Finance experience in Accounts Receivable, Collections or COD
• Must have experience with Accounts Receivable and Collections systems
• Must have experience in systems and user process innovation and maintenance and in IT requirement documentation
• Must be willing to work flexible business hours to meet business needs (US daytime hours, including occasional work on weekends to support IT enterprise releases)
• Must be willing and available to travel as needed

Tipo de empleado:

Permanente

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