Role Description
Lead the strategy and operations of the Hosting division, ensuring achievement of business goals related to sales, profitability, customer experience, regulatory compliance, and operational excellence. This role is critical for establishing Edunext as the preferred hosting partner for Open edX platforms by implementing best practices, technological innovation, and sustainable growth.
Key responsibilities
1. Lead division strategy and oversee the execution of key initiatives.
2. Ensure implementation of defined technological strategies.
3. Develop, monitor, and achieve divisional OKRs and KPIs.
4. Manage division's financial and commercial performance, ensuring budget adherence, sales targets, and profitability.
5. Develop and execute business strategies in collaboration with MS Leader.
6. Optimize procurement processes in alignment with organizational policies.
7. Act as escalation point for key accounts and strategic customers and address critical and urgent situations efficiently, ensuring operational continuity.
8. Develop frameworks and processes focused on customer satisfaction.
9. Support talent management initiatives and maintain a culture of continuous improvement, collaboration, and autonomy.
10. Oversee regulatory compliance, risk mitigation strategies, and continuous operational improvement in alignment with internal and external regulations.
11. Conduct regular performance evaluations and provide feedback through monthly 1:1 sessions.
Requirements
* Bachelor’s degree in Engineering, Business Administration, or related fields.
* Masters degree in technology, business, or management.
* Minimum 5 years in similar roles, leading or managing services and projects.
* Proven experience in business development.
* Proven experience in customer relationship management.
* Experience with service management, including SLAs, uptime monitoring, and security standards.
* Experience designing OKRs, KPIs, Budget management.
* Experience in tracking, analyzing, and presenting Profit and Loss (P&L) reports.
* Proficiency in analytics and reporting tools such as Looker Studio, Google analytics, or similar.
* Experience with CRM and ticket management tools such as HubSpot, Zoho, or similar.
* Experience working with agile methodologies and project management.
* English proficiency at level B2 or higher.
Desirable requirements
* Experience in IT, EdTech, SaaS, or the online learning platform industry.
* Familiarity with cloud platforms such as AWS, Azure, or GCP.
* Experience or knowledge in IT governance and technology risk management.
Soft Skills
- Leadership
- Proactivity
- Critical and Strategic Thinking
- Result-oriented
- Teamwork
- Emotional Intelligence
- Problem-solving
- Pursuit of Excellence
What we offer
This is a great opportunity to be part of a top level and skilled team where you can grow your skills and make a positive difference in this world!
* Flexible working hours and autonomy ⏰
* Monthly remuneration of COP$ 11.000.000 - $13.000.000
* Permanent contract
Main Benefits
- Work from anywhere
- Complementary health plan
- Mental health benefit (psychotherapy sessions)
- Dedicated time policies for learning
- Performance-based bonus
Tipo de puesto: Tiempo completo
Pregunta(s) de postulación:
- ¿Cuál es tu nivel de Inglés?
- ¿Cuántos años de experiencia tiene en roles similares liderando o gestionando servicios y proyectos?
- ¿Cuántos años de experiencia comprobada tienen en desarrollo de negocios (venta, negociación, estrategia, etc)?
- ¿Cuántos años de experiencia comprobada tienes en gestión de relaciones con clientes?
- ¿Cuántos años de experiencia tienes diseñando y usando la metodología de OKRs, KPIs?
- ¿Cuántos años de experiencia tiene en seguimiento, análisis y reporte de P&L?
- ¿Cuántos años de experiencia tiene gestionando proyectos (incluyendo planificación, seguimiento y entrega de resultados)?
- ¿Cuál es tu aspiración salarial para este empleo? (COP)