IT Support Analysts at Huge provide first-line support to our users to ensure issues are routed, responded to and resolved in a timely manner. Working in a primarily creative based, Mac OS environment both remotely and on site, they deploy Mac and Windows systems, troubleshoot mobile devices, assist with meeting/town hall setups and occasionally assist with office infrastructure maintenance. This position requires travel to your local office.
You are a bright, motivated individual who would like to grow their IT skill set in a fast-paced environment. You are an outgoing communicator by nature, willing to take on anything, ask questions and give feedback along the way. You have worked in a service & support organization and understand the user comes first. You can follow policy, take direction and manage competing priorities with a positive attitude.
What you'll be doing.
- Provision and deploy Mac and Windows systems for end users
- Perform research and collaboration with other IT staff to resolve issues
- Troubleshoot and resolve software issues (Adobe Suite, Figma, Box, Slack, Google Apps, MS Office etc.)
- Occasionally assist with Windows based issues
- Basic smartphone support (iOS, Android)
- Provide remote support using various tools (Team Viewer)
- Manage users, groups and distribution lists
- Resolve end user network issues (File shares, DNS, VPN. printers, etc.)
- Manage IT inventory
- Conduct weekly IT new hire orientations
- Assist with local meeting room setup and maintenance
- Occasional after-hours and travel availability
What we'd like to see.
- 4+ years of relevant work experience in a technical and/or customer service capacity
- A working home network and room for occasional laptop storage/shipping
- A technical acumen with a desire to learn new things
- Experience with Mac OS X and underlying applications
- Familiarity with help desk ticketing systems
- Familiarity with design/creative tools is a big plus
- Ability to independently coordinate and prioritize tasks in a fast-paced environment
- Strong written and verbal communication skills
- Independent time management
- An outgoing, collaborative spirit
If the selected candidate holds a degree in Engineering or a related profession, they must present their professional license. To verify your degree requires this license, please visit www.copnia.gov.co and https://www.consejoprofesional.org.co/.
About Huge
Huge is a design and technology company. We create products and experiences that grow the world’s most ambitious brands. We do this by designing experiences for people, not users, and uncovering new sources of growth by leveraging our creative talent, our proprietary platform LIVE and unlocking the advantages brought to us by emerging technologies. We believe all experiences should be intelligent, shoppable and unique to every brand.
Huge’s nearly 1,000 thinkers, tinkerers, makers and creators, have been problem-solving across North America, Europe, and Latin America for over 25 years. Interested? You’ll find more information at www.hugeinc.com.
Huge is committed to creating an inclusive employee experience for all. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of innovators, we firmly believe that our work is at its best when everyone feels free to be their most authentic self.
Huge is an equal opportunity employer (EOE). We strongly support diversity in the workforce. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise us of any accommodation needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.
Workers shall not be required to pay employers’ or agents’ recruitment fees or other related fees for their employment. If any such fees are found to have been paid by workers, such fees shall be repaid to the worker.
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