🎯 ¡We are hiring! | Junior Operations Support Analyst
📍 100% Remote Work.
Are you looking for a new challenge where you can grow, learn, and contribute from day one?
At Real Tyme Analytics, we’re seeking a passionate Junior Operations Support Analyst to join our engineering teams.
💼 About the role
As a Junior Operations Support Analyst, you will focus on handling customer issues and providing technical support. This role requires strong communication, problem-solving, and technical skills. The ideal candidate will have a bachelor’s degree or equivalent experience, preferably within the e-commerce industry.
🔧 ¿What will you do in this role?
- Customer Support: Address customer issues escalated from L1 support, including technical problems, order discrepancies, and product inquiries.
- Technical Assistance: Provide troubleshooting and support for requests related to Medline.com functionalities, such as ordering and integrated systems.
- Problem Solving: Identify root causes of issues, implement effective solutions, and document resolutions for future reference.
- Knowledge Base Management: Contribute to and maintain the internal knowledge base to ensure accurate, up-to-date self-service and support content.
- Communication: Communicate clearly and effectively with customers and internal teams, providing timely updates and detailed explanations.
- Collaboration: Partner with support, product, and development teams to resolve issues and continuously improve the e-commerce experience.
- System Administration: Support e-commerce publishing systems, including user account setup, permissions, and configurations.
- Process Improvement: Recommend and implement process improvements, such as templating and automation—to enhance efficiency and reduce resolution time.
- Documentation: Maintain clear and organized records of all support interactions, issues, and resolutions.
💡 What we're looking for:
- Successful completion of a four-year college degree is required.
- 2+ years of professional experience in the e-commerce industry or equivalent work experience in a related industry.
- 2+ years of professional experience in e-commerce ticketing systems.
- Proficient with HTML and CSS for publishing website banners.
- Proficient with application monitoring and logging tools like Splunk, AppDynamics etc.
- Proficient with Oracle BCC, Java, SQL, and SAP.
- Strong soft skills:
- Communication.
- Problem-solving.
- Customer service.
- Organizational.
- Adaptability.
🚀 Why You’ll Love Working Here:
- Competitive pay (USD).
- 100% remote work.
- Opportunity to grow and expand your career.