Jr. Operations Specialist
Location: Medellin
Schedule: Monday to Friday
Work Modality: Hybrid
Location: Medellin
Schedule: Monday to Friday
Work Modality: Hybrid
About the Role
Our client is seeking a proactive and detail-oriented Jr. Operations Specialist to join their Corporate Groups department. This role ensures seamless management of group operations processes, maintaining high standards of efficiency and accuracy. The ideal candidate will possess strong problem-solving skills, excel in a fast-paced environment, and collaborate effectively with internal teams.
Our client is seeking a proactive and detail-oriented Jr. Operations Specialist to join their Corporate Groups department. This role ensures seamless management of group operations processes, maintaining high standards of efficiency and accuracy. The ideal candidate will possess strong problem-solving skills, excel in a fast-paced environment, and collaborate effectively with internal teams.
Key Responsibilities
- Manage group eligibility processes, including additions, cancellations, and modifications.
- Create and update group records in internal systems.
- Process and apply payments, credits, and claims.
- Prepare and distribute welcome kits for new groups.
- Oversee group renewal processes.
- Collaborate with Finance to reconcile group accounts.
- Support operational analysis and reporting.
- Manage group billing and follow up on collections.
- Handle group refund processes.
- Generate operational reports related to departmental activities.
- Strong analytical and organizational skills.
- Excellent verbal and written communication abilities.
- Proven ability to work collaboratively and manage multiple priorities.
- Adaptability in a dynamic work environment.
- English proficiency (B2 or higher).
- Basic knowledge of Portuguese is a plus, but not required.
At ttg, "We believe in making a difference One Person at a Time," ttg OPT.
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