O2C Continuous Improvement & Performance Specialist

• Location: Bogotá

About the job

Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As O2C Continuous Improvement & Performance Specialist within our O2C Team.

Sanofi Business Services (SBS), one of the 5 pillars of Sanofi’s Business Services organization, is setting up a new captive Business Services centre in Bogota to provide Account-to-Report, integrated Order-to-Cash.

With respect to integrated Order-to-Cash (iO2C) the Business Services centre will be covering the following areas of the process:

• Order Management
• Customer Master Data
• Credit Risk & Collections
• Cash Application
• Customer Contact Management
• Revenue & Receivables Accounting

The main purpose of this particular role is to:

• Setting-up the business cases & scenarios supporting decisions in Continuous improvements in term of Processes and Solutions (Systems & Automation) and Operating Model changes, in line with Core Model and Performance Targets and the Play-To-Win strategy for the End-To-End activities Ci2C process.
• Influence the iO2C leadership team and GPLs on initiatives, proposal, solutions.
• Act as Subject Matter Expert role in Continuous Improvement methodologies to collaborate with Global Process Owners and Leads (GPOs & GPLs), stream Managers and Team Leads to support the design and implementation of improvements and / or O2C projects
• Foster a continuous improvement culture by promoting identification of process improvement opportunities through process simplification & elimination of low value-added activities.
• Facilitate continuous improvement trainings to the hub community to promote the culture of continuous improvement.
• Enhance Continuous Improvement trainings for the Order to Cash organization.
• Be OTC Process Key User Lead for the SAP Platforms/Continent, and liaise with Sanofi Digital and SAP IT consultants both for troubleshooting and for process improvement
• Be a focal point for eClose / Blackline (RRA)
• Support the focal point for captive integrated order to cash KPI reporting, to support performance management related to in-scope processes
• Support and be project representative and/or subject matter expert in projects impacting O2C, related to in-scope processes

Support operation and be focal point towards global and regional GPO (Global Process Owner) organization, for in-scope processes along with our Continuous Improvement role in the HUB.

This role reports to the Revenue & Receivables Manager in Order to Cash

Continuous improvement support:

• Centralization on Identifying process improvement opportunities and develop changes through elimination of redundant activities or through standardizing.
• Identify process improvement opportunities and develop changes by calculating, monitoring and analyzing KPI results and trends, or based on user input.
• Provide support to organize workshops, high-impact projects to get desired result.
• Open communication with peers within service towers and related peers from other shared services centers at Sanofi.
• Gatekeeper to promote and create big impact projects for operational excellence.
• Enhance and promote Sanofi Core Model alignment.
• Work closely with GPL and GPOs to become a wide SME for Order to Cash.
• Work closely

Performance

• Calculate KPIs of ideas implementad and maintain dashboards as needed.

Support on the development and maintainance of desktop procedures, works instructions related to O2C processes

Main stakeholders and contacts

• Order to Cash Service Line Captive Bogota Head
• Order to Cash Captive Bogota Managers and Team Leaders.
• Order to cash retained organization within scope
• GPL and GPO related order to cash
• Local Digital, IT Teams
• Peers in other Service Lines of Captive Bogota
• Peers in Continous Improvement along global
• Finance related teams within the Hub and retained organization (A2R, Controlling Operations, FBPs, CFO, Treasury).
• Automation Center of Excellence

About you

• Experience: Experience related to O2C in an international and multicultural environment.
• 5 to 10 years of multicultural experiences in Finance (controlling, credit and collection management, internal control, accounting, share services) and/or Supply Chain and their delivery.
• International background with exposure to multicultural environments
• Experience in LEAN Management is a plus.
• Experience in managing functionally teams remotely.
• Experience of working within a Shared Services and Target Operating Processes would be highly valued.
• Proven experience in Project Management.
• Soft and technical skills: Good business acumen and understanding of relevant processes order to cash.
• Ability to identify problems and define solutions including implementation plans in a structured manner.
• Has continuous improvement mindset.
• Project Management skills in terms of organization and orchestration.
• Ability in understanding of common Information System (IS) solutions used in a multinational company.
• Ability to think strategically and be able to dive deep into operational problems.
• Team player, able to work collaboratively and transversally with local, global, hub teams members with an end-to-end mindset.
• Very good communicator with an ability to discuss on executive level.
• Knowledge and understanding of the O2C end to end process with ability to drive interdependencies with other organizations such as A2R, Controlling, local and O2S functions
• Proven finance experience with understanding of key accounting principles.
• Proactive working mindset and execution.
• Data driven analysis for scoping and addressing issues plus scoping solutions.
• Ability to influence others and proven leadership experience.
• Has hands-on experience of SAP FI (SAP, SAP S4) and other AR related IT tools
• Project management methodologies (lean, six sigma, kaisen)
• Skills on visualization tools for presentations and automation.
• Has strong knowledge of Microsoft Office.
• Data analytics is a plus on any tool that is desirable.
• Has ability to interact with internal and external customers in a professional manner
• Is a team player who works well with every level of the organization
• High ability of influence others.
• Has engaging communication skills, is straight to the point on solutions and problem statements.
• Is attentive to customer needs, management requests and is receptive to feedback
• Education: Professional Degree (engineers, business administrator, or related.
• Languages: Advance Spanish and English language is mandatory, Portuguese will be an advantage.

Why choose us?

• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• You’ll be part of leading the first experiences a job seeker has with Sanofi and ensuring it is best-in-class and driving conversions.
• You’ll be part of a truly diverse cross-cultural team and can have real business impact.
• Flexible working policies, including up to 50% remote work.
• Private medical care, life and health insurance, and gender-neutral paid parental leave
• Colombia is one of Sanofi’s key locations for new talents, having a big footprint with the Bogota HUB and its best-in-class operation.
• Mexico and Argentina Play an instrumental part in creating best practice and innovation within our 3 vaccines production plants.

Pursue Progress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
 

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

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#LI-Hybrid

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!