Ensuring Excellence in Live Casino support with Unmatched Quality Control.
ARRISE sets the benchmark for service delivery and excellence in the iGaming industry.
What makes ARRISE different?
- We’re more than a company—we’re a community of over 6,000 driven professionals, with offices across Gibraltar, Colombia, Canada, India, Malta, Romania, Serbia, UAE and beyond.
- We partner with industry leaders like Pragmatic Play, delivering world-class gaming experiences to players everywhere.
- We don’t just build products—we build opportunities, invest in our people, and foster growth at every level.
Role Description:
We are seeking a meticulous and dedicated individual to join our team as a QC Specialist. In this role, you will be responsible for ensuring the highest quality standards across all company products, with a particular focus on live casino offerings. You will perform live assessments, monitor technical aspects, and ensure that all quality control procedures are strictly followed.
Responsibilities:
- Product Quality Assessment: Conduct live assessments of all company products, ensuring adherence to quality standards.
- Performance Reviews: Evaluate the performance of dealers and presenters to ensure they meet the company’s quality standards.
- Issue Reporting: Identify and report any discrepancies or deviations from approved quality standards to the appropriate teams.
- Technical Monitoring: Ensure the live studio equipment is functioning flawlessly through regular technical checks.
- Quality Procedures Compliance: Follow and enforce all Quality Control Department policies and procedures for live casino products.
- Live Monitoring: Continuously monitor live products to ensure quality standards are consistently met.
Candidate Requirements:
- Experience with Live Casino Technology: Familiarity with the specific technology and equipment used in live casino environments.
- Knowledge of Industry Regulations: Awareness of industry regulations and standards related to live casino operations.
- Attention to Detail: High level of accuracy and problem-solving abilities, with a focus on quality.
- Technical Skills: PC literate with advanced knowledge of Microsoft 365 and other relevant software.
- Communication Skills: Strong interpersonal and communication skills, both verbal and written.
- Language: Proficient in English, excellent written and verbal communication.
Nice to have:
- Time Management: Strong time management skills, with the ability to produce quality work both independently and as part of a team.
- Adaptability: Ability to thrive in a fast-paced environment and adapt to changing circumstances.