Sales Coordinator

About Andes
Founded in 2011, Andes Global Trading is a leader for the America’s in the frozen and refrigerated meat trading industry, focusing on Pork, Beef, Poultry, and Vegetables.
Our offices, customers, and vendors are located around the region and the globe, including 20 countries we sell to and +10 countries we currently buy from.

Job Description:
As a Sales Coordinator, you will play a vital role in managing and supporting our sales team to efficiently export our products worldwide. Your role will require a blend of skills in customer service, sales support, logistics, and administrative tasks.

Key Responsibilities:
1. Sales Support & Customer Service:

• Serve as a primary point of contact for clients and internal departments, providing support in handling inquiries, complaints, claims, and after-sales service.
• Support traders on common daily tasks when traveling or out of the office.
• Maintain strong relationships with existing customers and assist in developing new client relationships.
• Arrange for the creation and distribution of supporting documents and presentations to help the sales team in generating business leads.
• Develop active engagement and work in tandem with traders, aiming for prompt and efficient order processing, and ensuring accuracy in order details, pricing, and delivery schedules.
• Participate in the planning and execution of trade shows and other promotional events. This includes coordinating logistics, preparing promotional materials, and others.

2. Order Management:

• Liaise with logistics and warehouse teams to ensure timely and accurate delivery of orders.
• Monitor inventory levels and coordinate with the trading team to ensure adequate stock for fulfilling orders.
• Work closely with the purchasing department to coordinate order processing, ensuring that customer orders are fulfilled accurately and efficiently.

3. Cross-Functional Collaboration:

• Work closely with other departments like marketing, finance, and logistics to ensure a cohesive approach to sales strategies and customer satisfaction.
• Facilitate the collection of customer feedback and convey this information to relevant departments to help in product improvement and customer satisfaction initiatives.

4. Administration:

• Confirm details and maintain up-to-date invoice records.
• Address discrepancies or disputes related to invoices with other departments.
• Prepare comprehensive sales reports for the sales team.
• Support Management on reporting, presentations, preparing and monitoring budgets, tracking expenses, analyzing data, conducting research for strategy implementations, and other tasks providing insights that inform decision-making.

Skills & Qualifications:

• Experience in sales or customer service.
• Excellent verbal and written communication and interpersonal skills.
• Strong problem-solving, organizational abilities, and attention to detail.
• Knowledge of export regulations and logistics is a plus.
• Proficiency in CRM software and MS Office.
• Bilingual in Spanish and English is a must.

Why work for Andes Global Trading?
At ANDES, we recruit and hire people who think like owners as we are entrepreneurial in spirit. We own our unique values-based culture, and our work environment is deeply rooted in honesty, transparency, communication, commitment, responsibility, and most importantly, an amazingly genuine attitude.

We pride ourselves on our fun and energetic environment that also provides our employees with a great sense of belonging as people are at the heart of all we do!

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