Sales Enablement Specialist, Post Sales

Job Description

NielsenIQ is seeking a detail-oriented and proactive Post-Sales Enablement Specialist to support the efficient conversion of closed sales opportunities into recognized revenue, while ensuring an exceptional client experience. This role sits at the intersection of Sales, Finance, Product, Legal, and Delivery, and is instrumental in driving transparency, consistency, and velocity across the post-sale process.

Reporting to the Director of Post-Sales Enablement, the Specialist plays a critical role in CRM and financial systems hygiene, quote-to-cash execution, cross-functional collaboration, and process optimization. This is a high-impact role for a task-driven professional who is energized by streamlining operations, resolving issues quickly, and being a trusted partner to Sales and internal stakeholders.

Key Responsibilities

• Sales Opportunity Management
   Ensure smooth progression from closed-won to revenue by managing client setup, PO tracking, order processing, billing coordination, and internal handoffs. Maintain CRM accuracy and support end-of-deal (EOD) tasks to drive pipeline integrity.
• Post-Sales Systems & Troubleshooting
   Serve as a key user of Microsoft Dynamics (MSD) to resolve opportunity issues, submit POCRs, create and follow up on help tickets, and address order or billing concerns across platforms.
• Financial & Revenue Operations
   Liaise with Sales, Finance, and Billing to address invoicing concerns, unblock revenue, and support revenue recognition activities—especially during month-end and quarter-end close cycles. Submit invoice updates and escalate exceptions as needed.
• Reporting & Insights
   Build and maintain regular and ad hoc reports (e.g., PBI dashboards) to track deal status, financial blockers, and sales cycle metrics. Use insights to proactively flag risks and recommend process improvements.
• Process Enablement & Governance
   Drive adherence to internal policies, revenue recognition principles, and sales best practices. Identify process gaps, propose scalable improvements, and collaborate with cross-functional teams to enhance the post-sales experience.

A little about you

Do you thrive in an environment where precision, speed, and cross-functional collaboration are key to success? Are you passionate about client satisfaction and eager to drive operational improvements? If so, this may be the perfect opportunity for you.

NielsenIQ offers the stability of a well-established company with the agility and energy of a start-up culture. We value work-life balance, diverse perspectives, and bold thinkers who are ready to make a measurable impact.

Qualifications

• Bachelor’s degree preferred; Related work experience in Sales Operations, Deal Desk, Revenue Enablement, or Finance required
• Demonstrated success in navigating ambiguity, problem-solving, and implementing tactical solutions
• Strong attention to detail with the ability to prioritize tasks and manage multiple projects and deadlines to ensure business critical objectives are met
• Proven ability to work independently in a fast-paced, remote-first environment
• Excellent communication, active listening, and relationship-building skills across all levels of the business
• Experience working with CRM and financial systems (Microsoft Dynamics and Power BI preferred)

Our Principles

• Client Obsessed – Put clients’ success at the center of strategy and decision-making
• Driven to Win – Be passionate about being the best at what we do
• Accountable for Results – Own, solve, and deliver as one team
• Committed to Integrity – Create a culture that makes you proud

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion