Title: Specialist - OFR
Location: GSC BOG
Ensure the management and monitoring of shipments, establish good communication with the customer analyzing the situation.
Key Responsibilities:
- Analyze, process instruction/requirements and manage the import/ export OFR operations for different customers.
- Frequent contact with stakeholders to be aware of shipment status and Keep customers timely informed about import processes of their shipments through emails, Calls and Status Reports.
- Proactive monitoring of shipment status in internal Tools (CW1, DHLi, FSI3) but also on Carrier’s websites.
- Give support on track & trace activities and performance reporting for Shipment Management Service Line.
- Add value to our customers through continuous improvement initiatives.
- Cross-training within the team
Skills / Requirements:
- Students/professionals in industrial engineering, international business, or related fields.
- Minimum of 1 year in Logistics. OFR Knowledge is a plus.
- Good communication in English B2 (verbal and written).
- Customer service and communication skills.
- Teamwork and autonomy
- Employees who have been in the organization for 12 months or in their current role
- Employees that are not in transition projects
Relevant information:
- Type of Contract: Indefinite - Directly with DHL Colombia.
- Performance bonus up to 16% of salary