Requisition ID: 233561
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Join a purpose driven winning team, committed to results, in an inclusive and high-performing environment.
Purpose
Contribute to the success of the Corporate Credit Services Team by performing various loan servicing functions. Key responsibilities include triaging emails, reviewing loan instructions, processing credit documents, validating lending calculations, and maintaining accurate balances in our enterprise book of record. This ensures compliance with credit authorizations and limits. A significant aspect of the role is leading exception management, where the Analyst is responsible for identifying discrepancies and effectively resolving them. Additionally, the Analyst will contribute to operational reporting and quality control efforts, ensuring data accuracy and adherence to regulatory and financial standards. The Analyst will also participate in continuous improvement initiatives aimed at enhancing our processes and mentoring entry-level Analysts.
Accountabilities
- Manage and support all activities related to the loan and Letter of Credit lifecycle, including document review, initial funding, drawdowns, paydowns, rollovers, rate changes, amendments, and loan maturities.
- Oversee a portfolio of medium to complex corporate loans and letters of credit, ensuring accuracy and integrity in data management, accounting reconciliation, and record-keeping.
- Administer instructions from agents on participations and direct deals, verifying limit availability and accuracy of calculations during fund disbursement.
- Coordinate internal funding requirements to support daily loan servicing activities and manage exceptions
- Execute and reconcile loan payment while ensuring timely processing and resolution of past dues and management of all exception items in accordance with team's SLAs.
- Classify and archive emails in Outlook promptly.
- Monitor case creation in Arteria for correct classification and manage reconciliation reporting to ensure synchronization between systems.
- Support the production of daily operational reports, utilizing large datasets in Microsoft Excel and Power BI to maintain centralized reporting within the Corporate Credit Services (CCS) team.
- Develop and maintain metrics tools, templates, and training materials based on stakeholder needs.
- Assist in implementing effective change management strategies for new systems.
- Investigate daily cash reconciliation exceptions using data from multiple sources to propose matches or assign further investigation for timely resolution.
- Assist in implementing a quality control program for CCS operations by reviewing documentation accuracy, maintaining a QC database, and preparing information for audits.
- Prepare oversight, regulatory, management, and ad-hoc reports for internal teams and senior management on a regular basis while ensuring adherence to compliance standards.
- Regularly review processes for optimization opportunities.
- Update standard operating procedures to reflect modern practices while contributing to a high-performance team environment.
- Champions a client-driven culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
- Maintains up-to-date knowledge and understanding of relevant products, processes, and policies, including completing internal training, and reviewing appropriate news items and publications.
- Participates as an active partner, and initiates changes by collaborating with stakeholders and business lines to resolve issues, remove roadblocks, reduce costs, and improve services.
- Responds promptly and effectively to service inquiries, concerns, and complaints from Banking partners, with the ability to:
- Resolve day-to-day servicing issues and reduce business and client impact with managerial direction as required.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Scotiabank Code of Conduct.
Reporting Relationships
Primary Manager: Manager, Lending Services and/or Assistant Manager, Lending Services
Dimensions
- Operates independently to execute the fulfillment and maintenance of lending products within assigned authorities/limits.
- Ability to manage several priorities often in with a high degree of urgency
- Works well within a team atmosphere but can work independently
- Analytical thinking required to resolve complex problems, issues and determine appropriate solutions and resolutions
- Ability to communicate concerns effectively and concisely
- Ability to build relationships and establish trust
- Reviews and processes high volumes of daily transactions originated by customers, management, or a B/F system as they relate to the maintenance activities of Commercial and Small Business clients (i.e., pricing, retro adjustments, special arrangements, standby fees, etc.)
- Processing for deals (size and respective limits will vary subjected to segment and tasks).
- Investigate all adjustments & corrections ensuring entries are prepared accurately and processes with the appropriate level of approval.
- Taking responsibility for client and partner inquiries, concerns, or complaints and presenting solutions or alternatives
- Business Units supported include but not limited to: Global Banking & Markets
- Provides national coverage between the hours of operation (7 a.m. – 8 p.m. Eastern Standard Time). Shifts may vary.
- Participates in the implementation of efficiency-focused improvements to operating procedures and/or systems to meet Bank regulations by participating in pilots and “test & learn” as required.
- Participates in cross-training to broaden skillsets across different areas.
Education / Experience / Other Information
- Post-Secondary Education and a minimum of 1 year of relevant working experience in Financial Services or related industry.
- Proven customer service and communication skills, with ability to prioritize
- Strong Communication in English (written & verbal) and Organizational Skills.
- Working knowledge of lending products, services, and procedures
- Proven customer service skills, as well as flexibility to adapt to changing environments.
- Thorough knowledge of the Bank’s transactional services
- Working knowledge of Microsoft Office (Excel, Word, and Outlook)
- English level B2.
Working Conditions
- Work in a standard office-based environment; non-standard hours are a common occurrence.
- Limited travel may be required.
- Can experience significant fluctuations in volumes of work or unexpected events (e.g., system interruptions) which may require overtime.
- Works in a constantly changing environment.
- Role requires shift changes and rotations to accommodate operational requirements, planned vacation relief and unplanned absences.
Location(s): Colombia : Bogota : Bogota
Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits.
At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaGBS; however, only those candidates who are selected for an interview will be contacted.
