Associate Control Tower (SLS)

Title: Associate SLS CRT

Location: GSC BOG

Key Responsibilities:

• Support for Large Customer ad hoc & spot quoting.
• Receive, review, process, and redirect the quotes to the stations for export shipments from the USA.
• Support the US Incentive Team in activities such as incentive calculations, quality checks, and management of databases, among others.
• Create, update, and manage internal documents such as SOPs, process maps, and work instructions to ensure process clarity and compliance.
• Perform track & trace activities for shipments, ensuring timely updates to stakeholders and proactive resolution of issues.
• Contact DGF stations worldwide when required to request shipment information and ensure timely responses.
• Create, analyze, and distribute reports for the US Sales team according to the parameters specified by the BP, including sending relevant information to the respective stakeholders.
• Generate and deliver QBRs, MRMs, and other periodic reports as required, ensuring accurate filtering and analysis of data to support decision-making.
• Provide visibility to the Sales representatives and the accounts handled about current performance through continuous communication with the stakeholders.
• Generate Bids & Leads reporting and provide support based on the updates shared by the stakeholder.

Skills / Requirements:

• Professionals in Industrial Engineering, Business Administration, International Business or similar occupations.
• At least 1 years in Logistcs process
• Good level of MS Excel and other MS Office tools.
• Good communication in English (verbal and written), (B2)
• Customer service and communication skills.
• Teamwork and autonomy