Bilingual Call Center Agent

Ignite Your Career with Blazeo!

Blazeo is an innovative ad conversion platform that helps local businesses capture, qualify, and convert leads through cutting-edge channels like live chat, voice contact centers, appointment scheduling, and contract signing. We support industries such as legal services, healthcare, e-commerce, HVAC, and automotive—offering a fast-paced, dynamic environment where no two days are the same.

About the Role

As a Bilingual Call Center Agent, you’ll be the first point of contact for customers, handling inbound and outbound calls in both English and Spanish. You’ll navigate multiple client accounts, adapt to different business needs, and provide seamless customer support—from answering inquiries to scheduling appointments and finalizing contracts. Success in this role requires strong communication, quick thinking, and the ability to multitask in a high-energy setting.

Why Join Blazeo?

At Blazeo, we value innovation, empathy, and human connection. Here, you'll experience continuous learning, tackle new challenges daily, and play a key role in driving business success.

If you're ready for a rewarding career where your bilingual skills make a real impact, apply today by sending your resume to [email protected] and by taking a typing test. Sending a screenshot of your results to the same email.

Key Responsibilities:

• Handle a high volume of inbound and outbound calls professionally and efficiently, maintaining the highest level of empathy and energy.
• Provide personalized support to customers across various industries, including legal, healthcare, and e-commerce.
• Manage multiple client accounts, each with unique setups and requirements.
• Schedule appointments, provide information, and facilitate contract signings based on business specifications.
• Maintain accurate and detailed records of customer interactions in the system.
• Collaborate with internal teams to resolve customer concerns and ensure satisfaction.

What Makes This Role Exciting:

• Work with diverse clients and industries, ensuring no two days are the same.
• Thrive in a dynamic, multitasking environment that keeps the job exciting and rewarding.
• Develop valuable communication and problem-solving skills to grow both personally and professionally.
• Be part of a company that values innovation and prioritizes exceptional customer experiences.
• Enjoy opportunities for growth and advancement within the company for top performers.

Requirements for the Call Center Agent Position

Education and Experience:

• High school diploma or equivalent; additional education or certifications in customer service or communication is a plus.
• At least 1 year of experience in a call center or other high-volume, fast-paced environment handling customer calls.

Skills and Abilities:

• Excellent Communication Skills: Clear, professional verbal and written communication in both English and Spanish.
• Typing Proficiency: Minimum of 45 WPM with high accuracy.
• Multitasking Abilities: Effectively handle multiple accounts and tasks simultaneously in a fast-paced environment.
• Adaptability: Comfortable working with diverse clients across various industries, each with unique setups and requirements in both English and Spanish.
• Problem-Solving Skills: Ability to think critically and resolve customer concerns promptly.
• Technical Proficiency: Familiarity with CRM systems, call center software, or the ability to learn new tools quickly.
• Attention to Detail: Ensure accurate data entry and account management.
• Organizational Skills: Manage time efficiently while meeting performance goals.

Behavioral Attributes:

• Customer-Focused: Demonstrate empathy, patience, and professionalism in every interaction.
• Team Player: Collaborate with colleagues and contribute to a positive team environment.
• Motivated and Enthusiastic: Show a willingness to learn and take on challenges with a positive attitude.
• Calm Under Pressure: Ability to diffuse situations and remain professional during challenging calls.
• Hungry for Growth: Eager to learn, innovate, and provide top-notch service internally and externally.

Additional Requirements:

• Flexibility to work various shifts, including weekends or holidays, as needed.
• Maintain a quiet, distraction-free work environment, free from noise and out of earshot of others to maintain compliance if working remotely.
• Have a dedicated workspace that allows full focus during work hours.
• Must not be the sole caregiver for others during shifts.
• If working from home, you are required to maintain, at all times: Proof of Reliable High-Speed Internet (Minimum 100MBPS upload and download speed) with a Back Up for Connection outages, Computer w/ min. 16GB 512 RAM (no Chromebooks), Mouse, Dual Screens or one large 17” minimum size; Proof of Malware/Anti-Virus Software Active and up to date. We will supply you with a Call Center Headset.
• Employment Type: Independent W9 Contractor (Full Time Hours (30-40weekly) Positions Available) - Room for growth and non-contract hire possibility for right candidates with proven track record of success within our company.

Join Blazeo and be part of a growing, innovative team where your contributions make a real impact. Blazeo offers a dynamic work environment where no two days are the same, ensuring a fulfilling and rewarding career!

At Blazeo, we value team members who are passionate about delivering exceptional service, thrive in a fast-paced, dynamic work environment and want to help us grow and improve. Our Core Values are the driving factor for everything we do. We will challenge and reward you for your efforts. If this sounds like you, we’d love to have you on our team!

Job Type: Part-time

Expected hours: 42 per week