The Implementation Manager Sr Spec is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
Responsibilities:
- Exemplifies Citi’s core values and Leadership standards. Executes to the highest ethical standards.
- Responsible for completing internal and external project related activities to ensure a timely and smooth client implementation process. Identifies areas of process improvement and recommends solutions.
- Brings deep experience in process.
- Able to prioritize multiple projects, closely monitors progress and follows up accordingly. Leverages metrics and finds optimization opportunities.
- Performs other duties as assigned
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Be the first point of contact for clients and internal areas in the projects related to Commercial Cards.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 4-6 years of experience
- Wide organizational knowledge and cross-functional team work experience to deliver multi-work stream projects. Communication and presentation skills to command senior client and senior internal stakeholder meetings (Steering Committees). Effective Leadership skills; ability to promote team building and develop partnerships with other teams. Ability to analyze and solve complex problems; effective influence skills
Education:
- Bachelors/University degree, Master’s degree preferred
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Job Family Group:
Customer Service-
Job Family:
Institutional Client Onboarding-
Time Type:
Full time-
Most Relevant Skills
Please see the requirements listed above.-
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.-
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