Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
Lead a team of strategically and operationally focused Analysts and Consultants, ensuring Visa’s objectives and deliverables meet or exceed Client expectations- Provide ongoing coaching to staff with a focus on advancing skill sets to become the best within their current role, while providing guidance on achieving goals beyond their role
- Coordinate the team’s workload and tasks, taking the initiative to coach the team to resolve problems and meet deadlines.
- Build and enhance positive working relationships with key Visa internal stakeholders to understand the priority of initiatives and define an execution strategy with current resources
- Act as the escalation point - both internal and external – ensuring Account Service Center best practices and skills are demonstrated consistently
- Coordinate directly with team and internal stakeholders to understand Client requirements and support needs and implement necessary changes to improve the Client experience.
- Act as regional liaison for Technical Account Management for planning and status updates.
- Ensure detailed project plans, status reports, and issues logs are maintained in accordance with Client Resolution global KPI guidelines.
- Proactively identify operational opportunities to increase service quality or efficiency.
- Ensure team consistently utilizes and updates Microsoft Dynamics (CRM) to maintain project milestones and client communications.
- Manage non-routine, complex processing and change requests, as well as short-term tactical and strategic client initiatives.
- Provide regular reporting on overall project accomplishments, challenges and deliverables.
- Represent Account Support Center Latin America to internal Visa organizations.
- Create, update, and enhance internal support documents to assist internal and external stakeholders.
Qualifications
Bachelor's degree in project management, Information Technology, Computer Science or a related field, or equivalent work experience.
7-10 years of experience in related fields. Management experience preferred.
Demonstrated ability to work across a complex organization to figure out business and customer needs, providing the best solutions to meet those needs
Demonstrate strong leadership capabilities
Able to set priorities, influence others, and manage expectations
Exhibit advanced planning, organizational and problem-solving skills
Executive level verbal, written, presentation and interpersonal skills
Ability to comprehend and translate complex technical issues and apply to business solutions or processes into business language.
Demonstrated knowledge of the payment and data processing industries including industry trends and high-level business drivers.
Working experience with VisaNet Authorization and Clearing systems.
Excellent time management, organization, and planning skills are essential.
Self-starter with a demonstrated ability to achieve results as part of an effective team, effectively prioritize and multi-task under deadlines.
Familiar with concepts, practices, and procedures in network processing
Demonstrated understanding of the payment and data processing industries including industry trends and high-level business drivers
Strong project management skills
Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.)
Fluency in English (written and spoken)
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
