This position is remote for people located in Colombia.
Cadex Solutions Corporation is a holding company formed by Trivest Partners LP to build the premier provider of commercial order-to-cash management solutions. With a history spanning nearly 100 years, Cadex is uniquely positioned with in-depth experience that builds relationships alongside results. Our team of industry experts brings innovation and data insight, improves your processes with hands-on help, and provides custom solutions based on specific needs. Cadex has approximately 800 employees serving over 1,000 clients across all industries from locations including the United States, Colombia, Brazil, Romania, Italy, India, Singapore, and South Africa.
Since 2019, Cadex has been putting together a strong portfolio of ARM companies, including
- A.G. Adjustments, formed in 1974 and headquartered in Melville, NY
- D&S Global Solutions, formed in 1997 and fully remote
- ABC-Amega, formed in 1929 and headquartered in Buffalo, NY
- TranSubro, formed in 2012 and headquartered in Oceanside, NY
- DAL, formed in 1974 and headquartered in Clifton Heights, PA
- RCC. formed in 1970 and headquartered in Maple Grove, MN
- IRG, formed in 1997 and headquartered in Marlborough, MA
Job Summary
We are seeking a dedicated and detail-oriented Collection Representative to join our team. The ideal candidate will be responsible for managing and ensuring timely collection of outstanding debts and maintaining positive relationships with clients. This role requires negotiation skill, the use of different collection methods, dispute management, legal claims and the selective use of outside collection services.︋︀︍︃︅️︀︁︂︆︄︅︁︁︎︌︈︂︇︍︈︆︅️︊︄︈︌︊︎︂︎︋︀︍︃︅️︀︁︂︆︄︅︁︁︎︌︈︂︇︍︈︆︅️︊︄︈︌︊︎︂︎
Mandatory:
- Fluent in English (both spoken and written);
- Proficient in Microsoft Office and other PC skills (Excel: Vlookup, pivot, sum formulas, formats, filtering, sorting);
- Experience in customer support/ call center
- Equip. required: Computer 8GB RAM / Windows 11 or later / Internet speed 30 MB
- Ability to build rapport, ask questions, listen and redirect the conversations;
- Ability to adapt to new business opportunities, challenges and client demands.
Nice to have:
- Experience in AR/ collections;
- Experience with an automated telephone dialing system and collections database;
- Analytical thinking and problem-solving abilities;
- Ability to work independently.
Responsibilities:
- Monitor outstanding accounts;
- Conduct collection calls and emails for assigned accounts;
- Use advanced call structures and techniques;
- Negotiate payment plans;
- Resolve billing discrepancies;
- Maintain accurate records;
- Utilize concise notes/ updates in corporate/ client databases;
- Process refunds or adjustments;
- Maintain a positive customer relationship.
For Colombia:
- Monday to Friday (8:00 AM CST - 5:00 PM CST)
- 100% Remote inside Colombia
- Indefinite-term Contract with all the law benefits
- Production bonus
- Connectivity bonus
