At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.
What You Can Expect
Accountable for overall proactive and timely collection activities of key and strategic accounts; including national and international collections, assessment of credit risks and negotiation of payment plans in a GBS ITC (Invoice to Cash) environment. Responsible to reduce bad debt exposures to a minimum and resolve any disputed items in a timely manner. Support process improvements, drive productivity and transparency through reporting and metrics on the collections processes in a diverse and rapidly changing environment. Business Partner to Sales, Customer Service, Contracting, Tax and other departments in the organization.
How You'll Create Impact
- Subject Matter Expert within Collections Team. This includes supporting management with staff management, including providing oversight in all aspects of their daily work, training, performance evaluation and job development.
- Responsible to monitor assigned customer accounts and tightly follow-up on past due accounts.
- Respond timely to all e-mails and inquiries from internal and external customers
- Maintain well-documented customer files and track collection efforts in collection tool.
- Identify and escalate credit risks and uncollectable accounts to management
- Daily contact with customers by phone or e-mail to collect past due amounts
- Handle timely escalation of issues and concerns from team and if it cannot be resolved escalate to management.
- Close collaboration with BPO Partner in aspects of Collections and Cash Application
- Partner with internal customers and sub-system owners to enhance the integrity, timing of collections and to support the sales process to ensure all revenue related transactions are being properly recorded.
- Interaction with Sales, Marketing, Operations and other groups to coordinate the resolution of open issues and other financial situations on customer’s accounts.
- Ensure proactive and timely collection of outstanding debt and refunding of credit balances
- Management of Accounts Receivables Credit Risk by closely monitoring customer accounts
- Identify disputes and/or deductions track through resolution cycle utilizing good communication and relationship management with sales, customer service, shipping, etc.
- Maintain Bad Debt Reserve requirements to a minimal level
- Provide excellent Customer Service while collecting open receivables
- Customer Relationship Management and Business Partnering with Sales, Customer Service, Operations and Finance Team Members.
- Proactive resolution of issues and concerns
- Ensure month end closing activities for Accounts Receivables are performed accurately and timely
- Provide regular performance metrics and SLA reporting; perform root cause analysis to remediate any process delivery issues provide operational support to team.
Support management with various projects, identification, development and implementation of continuous process and service improvement initiatives.
What Makes You Stand Out
- Strong collaboration skills
- Excellent Customer Service skills
- Excellent Communication skills (oral and written)
- Positive attitude, proactive and flexible.
- Good organization skills and problem solving skills. Forward and process thinking
- Ability to deal with competing priorities and projects
- Excellent skills with Microsoft products (Excel, Word, Powerpoint), knowledge of SAP, AS400, MC2 or High Radius an advantage
Strong analytical skills and good understanding of accounting principles, including Accounts Receivables and credit management
Your Background
- Professional degree in any finance area
- 5 Years of relevant work experience or combination of work experience of 2 years relevant work experience and advanced education.
- Advanced education is a plus.
- Preferred experience in accounts receivable.
- Ability to read, write and speak English fluently.
- Ability to speak Spanish, Portuguese or French is a plus.
Travel Expectations
EOE/M/F/Vet/Disability
