Sola Wood Flowers is looking for a Customer Service Representative to join our team.
The ideal candidate has a background in customer service or sales and helping customers with their eCommerce orders.
We are flexible around experience level, and prefer someone with experience in/around DTC & eCommerce.
Why work for us?
- Excellent, above market compensation.
- Great benefits
- Work with a friendly and collaborative group of people working together towards a common goal!
What will you be doing?
- Answering customer questions via email, sms, phone, and other channels.
- Helping manage our online community on Facebook and posting on social media.
- Assisting with related tasks, like helping our marketing team optimize our website so that customer needs and questions are solved through our site.
Requirements:
- Excellent spoken and written English. You MUST be fluent in spoken English!
- Passion for service and creating a wonderful Customer Experience
- Comfortable speaking on the phone with customers.
- Genuine passion for helping customers learn about our products.
- A background in sales or customer service.
- Previous supervisory experience, a definite asset.
Who are we?
At Sola Wood Flowers, we are transforming what artificial flowers can be by providing better flowers for less with our affordable eco-friendly wooden flowers!
Sola Wood Flowers has grown to ~100 people in less than 4 years and is looking to continue our rapid-growth by building a great customer experience!
Job Type: Full-time
Application Question(s):
- What is your compensation - all in - expectation per month in USD?
- What eCommerce platforms have you worked with before, if any?
- Are you comfortable talking to customers on the phone?
Experience:
- customer service: 1 year (Required)
Language:
- English (Required)
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