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Job Description:
Job Summary
This position performs collection responsibilities according to established procedures for various types of customers. He/She impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure. This position manages customer import billing requests and responses. He/She has extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment. This position must have a knowledge of multiple products, services, or business units.
Responsibilities:
- Provides excellent customer service.
- Responds to customer inquiries within required service level agreement.
- Identifies, prioritizes, and resolves complex issues delaying payment.
- Develops, creates, and analyzes collection and accounts receivable reports.
- Updates customer and other stakeholder information using various software programs.
- Monitors and maintains assigned customer accounts.
- Submits recommendations to write-off account balances.
Qualifications:
- Bachelor’s, technical or tecnological Degree.
- Proficiency in the use of Microsoft Office products
- Prior Collections experience
- Strong organizational and prioritization skills
- Basic negotiation skills
- Experience handling objections and gaining commitment - Preferred
- English level 90%
- French level 85%
Employee Type:
Permanent
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