Position: Help Desk Technician
Location: Barranquilla, Colombia (on-site)
Schedule: Aligned with New York time zone
About Us:
Pharmbills is a leading American outstaffing company that connects exceptional talent worldwide with industry leaders in healthcare, finance, real estate, and beyond. With a strong international presence and a fast-growing team in Bogotá, we aim to deliver innovative solutions while fostering professional growth.
Position Overview:
We are seeking a skilled Help Desk Technician to join our dynamic team in Bogotá. This role involves managing, deploying, and maintaining technical systems and equipment while providing first-line technical support. As a System Administrator, you’ll ensure system security, optimize efficiency, and support a seamless user experience for our teams and stakeholders.
Purpose:
To manage equipment, provide technical support, maintain system security, and document processes, ensuring operational excellence and user satisfaction.
Key Responsibilities:
- Equipment Management:
- Procuring, preparing, and maintaining equipment inventory.
- Coordinating equipment deployment, returns, repairs, and replacements.
- System Deployment and Configuration:
- Installing and configuring hardware and software components.
- Performing initial setup, testing, and ensuring system readiness.
- Technical Support:
- Addressing technical inquiries and resolving issues as the first point of contact.
- Escalating complex challenges to specialized teams when necessary.
- System Monitoring and Maintenance:
- Monitoring system performance and ensuring infrastructure health.
- Conducting routine updates, troubleshooting, and backups to ensure data integrity.
- Documentation and Knowledge Sharing:
- Developing and maintaining a knowledge base for troubleshooting and support.
- Creating user guides for equipment and software use.
- Security and Compliance:
- Implementing and enforcing security policies to prevent unauthorized access.
- Monitoring and responding to potential security threats.
- Continuous Improvement:
- Staying updated on emerging technologies and best practices.
- Engaging in training and certification opportunities to enhance skills.
Required Skills and Qualifications:
- Technical Expertise:
- Proficient in Windows and macOS operating systems.
- Knowledge of networking fundamentals (e.g., TCP/IP, DNS, VPN).
- Experience with IT service management tools like Jira.
- Familiarity with Microsoft Office Suite and common business applications.
- Soft Skills:
- Strong problem-solving abilities and attention to detail.
- Excellent communication skills, both verbal and written.
- A customer-focused mindset with a proactive approach to service.
- Ability to work both independently and within a collaborative team.
- Language Proficiency:
- English: B2+ level or higher.
What We Offer:
- Global Collaboration: Work alongside a diverse and supportive international team.
- Professional Growth: Access to opportunities for skill development and certification.
- Innovative Environment: Be part of a forward-thinking organization at the forefront of outstaffing.
If you’re ready to contribute your technical expertise and innovative mindset, we encourage you to apply and join our thriving team in Bogotá!
