Join our “Sales Support Team” at DHL Global Forwarding, Freight (DGFF) GSC – Global Service Centre!
Job Title: Expert Sales - House of Pricing Support
Job Grade – L (If this is part of the IJP announcement)
Job Location: Bogota
Are you dynamic and results-oriented with a passion for logistics? Join our high-performing Global Shared Services Team (GSC) at DHL Global Forwarding, Freight (DGFF); a Great Place to Work certified organization and one of the “Top 20 most admired Shared Services Organizations in 2024” by the independent global Shared Services & Outsourcing Network (SSON).
We are the captive Shared Service Provider for DHL Global Forwarding and DHL Freight (DGFF). We are an organization of more than 4,800 colleagues complemented by approximately 500 virtual FTE (i.e., bots applied in process automation). Our colleagues are based across six service delivery centers in Mumbai, Chennai, Chengdu, Manila, Bogota & Budapest. You will interact with people from all over the world and get the chance to a truly international organization.
As an Airfreight or Ocean Freight Pricing Expert you will support the execution of an improved global tender process for airfreight or ocean freight product. The AFR / OFR pricing expert manages the technical translation of customer formats, including collection of the rates from the country teams not limited to: providing value proposition; translate bid strategy, customer requirements and network fit.
Key Responsibilities:
Bid Management:
- Support the Gatekeeper from pre-bid to post bid on nominated AFR / OFR opportunities.
- Manage incoming RFQ’s and work together with all stakeholders in preparing, finalizing and delivering a timely and winning tender response
- Engage with country teams and regional pricing teams to ensure all bid responses are checked & validated for accuracy, adherence to customer’s requirements
- Translation and execution of CPT-IPT-CPT
- Evaluate country pricing to bid and benchmark against comparative bid data, so as to optimize customer pricing effectiveness
- Develop and maintain strong contacts with internal customers such as Commercial Owner, Industry Sector Sales (Life Sciences and Healthcare, Chemicals, Automotive, Engineering & Manufacturing, Energy, Technology, Consumer and/or Retail), Account- and Product-Management
- Keep up to date with products and all relevant market information and developments
- Follow up on submitted bids with Bid Managers to understand and place on record the bid outcome and lesson learned
- Understand the complexity of customer’s requirements such as air and ocean transportation, sector specific knowledge, IT customer solutions etc.
- Support and document online sourcing activates directly with the countries
- Support and development of technical narratives related to Airfreight / Ocean Freight Solutions
Sanity Check & Review:
- Check of internal consistency with guidance/Pricing Instructions
- Challenge pricing as necessary with CACC/ROCC
- Support on re-rounds & final offers
- Validation with regional/countries as needed
- Analysis to support walk-away decision
- Support decision makers with final rounds
Support Continuous Improvement Processes:
- Shorten turn-around times & improve quality
- Work with Regional AFR / OFR teams to facilitate and enable competitive and differentiating AFR pricing solutions
- Others: As needed/required by Regional AFR / OFR Product.
Stakeholder: External
- Guidance of account owners to provide relevant data and BI as basis for pricing instructions
- Proactive bid preparation prior to bid launch Guidance of Commercial Owners on AFR RFQ or OFR RFQ approach
Required Skills/Abilities:
- Knowledge of Airfreight / Ocean Freight forwarding business and understanding of supply chain logistics
- Operations experience in a complex global environment
- Very Strong people and communication skills
- Effective time management with problem solving and decision making skills
- Proven ability to work independently and as a team member
- Minimum 3 years air / ocean operations experiences
- Very advanced knowledge in Microsoft Excel
- Advanced Project Management Skills
- Very good English skills, both written and spoken
- Degree in Business Administration or related subject
