About the role
As a Project Manager, you will make an impact by leading strategic initiatives and ensuring the successful delivery of complex projects, particularly in the implementation of contact center solutions. You will be a valued member of the Moment team, working closely with cross-functional stakeholders to manage timelines, resources, and risks. Your leadership and organizational skills will be key to driving execution and maintaining alignment with business objectives.
In this role, you will:
- Lead end-to-end project management for contact center implementation initiatives.
- Define project scope, goals, and deliverables in collaboration with stakeholders.
- Develop detailed project plans, schedules, and resource allocations.
- Monitor project progress and proactively manage risks, issues, and dependencies.
Ensure effective communication across teams and with external partners.
- Coordinate cross-functional efforts to ensure timely and high-quality delivery.
- Manage project documentation and ensure compliance with internal standards.
- Drive continuous improvement in project execution and delivery methodologies.
Work model
We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Colombia. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
What you need to have to be considered
- Advanced English communication skills (C1 level).
- Proven experience managing implementation projects, ideally in contact center environments.
Strong organizational and leadership skills.
Excellent stakeholder management and interpersonal communication.
- PMI certification (e.g., PMP) is required.
- Bachelor’s degree in Business, Engineering, or a related field.
These will help you stand out
- Experience working with global teams and vendors.
- Familiarity with Agile or hybrid project management frameworks.
- Strong analytical and problem-solving skills.
- Ability to navigate ambiguity and drive clarity.
- Experience in technology or digital transformation projects.
Benefits
- A career in one of the largest and fastest growing IT services providers worldwide.
- Ongoing support and funding with training and development plans.
- Opportunity to work for leading global companies.
- Our work environment is diverse, collaborative and inclusive. We create conditions for everyone to thrive.
- A highly competitive salary and great benefits, such as Allianz for you and your primary family group, annual bonus, and many other benefits that we are going to share during the selection process.
