It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
.The Customer Onboarding Engineer plays a key role in ensuring a smooth and efficient integration of new clients. This role focuses on designing and aligning operational processes to support successful onboarding, while ensuring consistency with internal best practices and standards.
With strong communication skills and a proactive approach, the Engineer works collaboratively with cross-functional teams and clients to support process implementation and continuous improvement initiatives.
How you create impact
Design and implement operational processes that support both customer needs and internal standards.
Ensure process improvements are aligned with business goals and efficiency targets.
Identify and address process gaps or deviations, proposing effective solutions.
Translate complex process requirements into clear guidance for internal teams and customers.
Anticipate potential challenges during onboarding and develop proactive mitigation plans.
Gather, document, and analyze customer requirements to ensure scalable and adaptable solutions.
Evaluate customer requests and recommend improvements that align with long-term operational efficiency.
Lead client workshops to align expectations and promote understanding of standard practices.
Support the creation of financial process flows in coordination with internal policies.
Collaborate with cross-functional teams and stakeholders to ensure a seamless onboarding experience.
What we would like you to bring
Bachelor’s degree in International Business, Logistics, or related fields.At least 4 years of experience in similar roles within logistics, operations, or supply chain environments.
- Advanced English Level B2+, C1
Experience in analyzing and improving logistics processes.
Strong communication skills to explain operational concepts clearly to various stakeholders.
Solid problem-solving skills with a proactive and analytical mindset.
Attention to detail, with a focus on process documentation and implementation.
Ability to assess customer needs and propose efficient, long-term solutions.
Experience facilitating workshops or meetings with clients or internal teams.
Ability to work collaboratively and manage stakeholders across different functions.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
