Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.
The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agro-science Contract Research Organization services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organizations. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and in-vitro diagnostic products.
In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralized and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.
In 2021, Eurofins generated total revenues of EUR 6.72 billion, and has been among the best performing stocks in Europe over the past 20 years.
Job Description
We are seeking a detail-oriented and technically proficient Level 1 M&A Help Desk Technician to join our IT support team. This role focuses on providing Tier 1 support to end users at newly acquired M&A locations, primarily through phone and helpdesk ticketing systems. You will diagnose and resolve technical issues, escalate complex problems, and assist with onboarding security tools and ensuring patching compliance.
Essential Duties and Responsibilities:
Collaborate with the M&A Project Manager to install and configure:
- Antivirus software
- Vulnerability scanning tools
- DNS controls
- SIEM (Security Information and Event Management)
- Web proxy solutions
- Work with the Regional M&S Support Team to:
- Ensure patching compliance across workstations
- Maintain operating system compliance
- Respond to incoming technical support requests via phone and ticketing system
- Perform remote troubleshooting using diagnostic tools and targeted questioning
- Escalate unresolved issues to higher-tier support personnel
- Accurately document issues, actions taken, and resolutions in helpdesk software
- Generate reports and provide data for managerial review
- Participate in rotational after-hours on-call support
- Share knowledge and provide assistance to team members
- Create training documentation and materials
- Assist in gathering requirements and drafting change specifications
- Engage in ongoing training to expand technical expertise
Qualifications
Education
- Associate degree in Information Technology or equivalent experience
Experience
- Minimum of 1 year in a help desk or technical support role
- Proficiency with Windows-based systems and command-line tools (e.g., PowerShell, Bash)
- Experience with automated software deployment and patch management tools such as:
- Microsoft Intune, Endpoint Central
- Excellent communication and collaboration abilities
Certificates and/or Licenses
- CompTIA A+, Network+, Security+
- Microsoft Certified: Modern Desktop Administrator
Additional Information
Professional working proficiency in English is a requirement, including the ability to read, write and speak in English.
