About the role
- As a NOC Operator, you will be responsible for managing and monitoring networks or systems from a centralized location. A NOC technical team consists of qualified IT engineers and NOC specialists. You will monitor the IT environment and ensure uninterrupted uptime and connectivity of IT systems 24/7.
What you will do
- Monitor multiple networks, systems, and infrastructure components to ensure continuous availability.
- Maintain optimal uptime and performance across all IT and payment systems.
- Track and respond to network alerts, payment errors, alarms, and platform-related incidents in real time.
- Troubleshoot and resolve technical issues, escalating as necessary to appropriate teams.
- Manage alarms efficiently, ensuring timely escalation and follow-up in line with SLAs.
- Document incidents, resolutions, and procedures to support knowledge sharing and compliance.
- Generate regular reports on health systems, incident trends, and response metrics.
- Lead or support incident response activities, ensuring proper communication and root cause analysis.
What you need to succeed
- Bachelor’s degree in information technology or computer science.
- 3+ years of equivalent work experience.
- Excellent understanding of technologies, operating systems, networking, antivirus, backups, systems, and firewalls.
- Knowledge of at least one of the following vendor products: AWS (Fortinet, VMWare, Microsoft, Cisco, Linux is a plus).
- Experience using Grafana or similar monitoring tools.
- Knowledge of relational databases such as SQL.
- Experience with Opsgenie, PagerDuty, or similar SaaS Operations Management platforms (nice to have).
- Ability to monitor and respond to common threats, DoS attacks, and viruses.
- Strong multitasking skills.
- Availability to work after hours, including night shifts, weekends, or holidays as required.
- Participation in on-call rotation shifts 24/7.
- Intermediate English proficiency.
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