It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
.We are looking for an Operations Specialist to coordinate and plan customer orders and shipments according to the defined scope of the account. This role will also handle customer inquiries related to shipment visibility, status updates, complaints, and ad hoc requests.The goal is to ensure customer satisfaction, drive business growth, improve productivity, and foster collaboration across all involved stakeholders.
How you create impact
- Leading and coordinating daily operations, ensuring alignment with service standards and client expectations.
- Monitoring and enforcing the execution of operational procedures and quality standards.
- Representing the team in meetings, customer interactions, and internal or external audits.
- Managing the resolution of operational challenges in collaboration with cross-functional teams.
- Escalating issues appropriately and providing timely updates to relevant stakeholders.
- Identifying opportunities to improve processes or expand services.
- Supporting system or process rollouts, including testing and training activities.
- Providing coaching, support, and back-up coverage across the operations team as needed.
- Ensuring compliance with internal policies and participating in quality assurance initiatives.
What we would like you to bring
- Degree in International Business, Business Administration, or related fields.
- Minimum 6 months of experience in logistics operations, particularly in international cargo consolidation.
- Previous experience in 4PL environments is a plus.
-
Strong
customer service skills
, including handling claims and service inquiries. - Familiarity with SOPs (Standard Operating Procedures) and process documentation.
- English level B1+ (required) – capable of communicating effectively in both written and spoken form.
- Willingness to learn and grow within the logistics and supply chain industry.
- Strong organizational and communication skills, with a proactive and team-oriented mindset.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
