We’re Hiring: Remote Client Support Specialist (Full-Time | $6–$7/hr)
Are you passionate about delivering exceptional client experiences? Do you thrive in a fast-paced, people-focused environment? If so, we’d love to meet you!
We’re an innovative, client-centered immigration law firm looking for a Remote Client Support Specialist (CSS) to join our team full-time. In this vital role, you’ll be the first point of contact for our clients after onboarding—helping them feel informed, supported, and confident throughout their journey with us.
What You’ll Do:
Onboarding & Client Engagement
- Conduct warm and welcoming onboarding calls with new clients.
- Walk clients through our "Getting Started" materials and answer their early questions.
Client Communication & Support
- Handle general case updates and non-legal inquiries with care and clarity.
- Proactively follow up on outstanding communications and assist with call scheduling.
- Collaborate with our Intake and IT teams to ensure smooth onboarding and access support.
- Respond to inbound service calls and client concerns.
Feedback & Reputation Management
- Monitor NPS surveys, Google Reviews, and email feedback.
- Highlight wins and escalate issues to the right team members.
- Ensure client concerns are resolved quickly, respectfully, and professionally.
What You Bring:
- Excellent verbal and written communication skills in English.
- A high level of emotional intelligence and a client-first mindset.
- Strong organizational skills and attention to detail.
- Ability to multitask and thrive in a fast-moving environment.
- Tech-savvy and eager to learn new tools and systems.
- A reliable team player with a proactive attitude.
Requirements:
- Your own laptop, headset, and high-speed internet.
- Availability for full-time remote work (40 hours/week).
- A quiet, professional workspace.
Compensation:
- $6–$7 USD per hour, based on experience and skill set.
If you're ready to make a difference in people’s lives while growing your career in a meaningful, mission-driven role—we want to hear from you!
Apply now and join a team that’s changing lives with every case.
Job Type: Full-time
Application Question(s):
- Do you have a reliable laptop or desktop computer you can use for work?
- Do you have access to a stable high-speed internet connection?
- Are you available to work full-time (40 hours per week)?
- Are you comfortable with a starting rate of $6–$7 USD per hour?
Experience:
- Customer Service: 1 year (Required)
