They’re seeking a Technical Account Manager to serve as the primary point of contact for a portfolio of Shopify clients. This role includes managing communication, task delegation, project management, technical support, and helping identify opportunities for ongoing site improvements.
This is a part-time (approx. 20 hours/week) role to start, with the goal of transitioning to full-time within 2–4 months if it’s a good mutual fit.
Requirements:
Key Responsibilities
Client Relationship Management
- Act as the primary point of contact for a portfolio of Shopify-based clients
- Maintain strong, proactive relationships through weekly or biweekly communication
- Provide updates on progress, clarify project timelines, and ensure client satisfaction
- Help identify upsell opportunities based on client needs and service options
- Make backend updates in Shopify, such as:
- Adjusting shipping settings
- Installing/configuring apps
- Modifying navigation menus
- Setting up discounts or promotional banners
- Updating product or content pages
- Troubleshoot issues directly on the website or using related tools
- Translate client requests into actionable tasks
- Delegate work to internal specialists (designers, developers, SEO, etc.)
- Track progress in the project management system (e.g., Teamwork)
- Ensure timely delivery of tasks and clear communication of status updates to clients
- Conduct quarterly website assessments using a predefined checklist
- Identify improvement areas across UX, functionality, and conversion performance
- Recommend priority changes or initiatives based on insights and client goals
- Use Slack, Loom, and Zoom to collaborate with internal team members
- Participate in weekly team operations meetings and ad hoc client calls
- Maintain thorough documentation of updates, decisions, and next steps
- Support a culture of asynchronous communication and proactive coordination
You may be a strong fit if the following describes you:
- 2+ years of experience in digital project management, account management, or technical client services
- Strong communicator who is comfortable being client-facing and working cross-functionally with internal teams
- Experience supporting clients on technical matters, including site configurations, plugin/app installations, UX/UI feedback, and general troubleshooting
- Prior experience with website platforms; Shopify experience is highly preferred
- Familiar with ecommerce, UX/UI principles, analytics, and CRO concepts
- Highly organized, punctual, and process-oriented
- Proficient with project management tools such as ClickUp, Asana, or Teamwork
- Available during standard business hours in the EST time zone (9 AM–5 PM EST)
(Not required, but preferred)
- Shopify site configuration or development
- Background in web design or front-end development
- Experience with ecommerce A/B testing
Benefits:
- Flexible hours
- Remote work
- Revenue share on accounts you manage
- Health stipend
- Home office stipend
- Continuing education stipend
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