PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:
KEY RESPONSIBILITIES:
- Review, validate, and process customer deductions and claims in a timely manner
- Analyse backup documentation (e.g. proof of delivery, customer remittances and chargebacks, contracts etc) to determine claim validity
- Collaborate with internal teams (Sales, AO, Pricing, Credit, Compliance teams) to resolve disputes and identify root causes
- Communicate with customers to clarify and resolve discrepancies
- Account Reconciliation
- Track deduction trends to identify recurring issues
- Maintain accurate records of all claims and deductions
- Recommend process improvements to reduce preventable deductions and streamline resolution
KNOWLEDGE, SKILLS AND ABILITIES
:- Good Problem solving and analytical skills
- Ability to pay close attention to detail and high degree of customer orientation
- High level of empathy and emotional intelligence
- Experience with SAP and Salesforce
- Ability to read, write and communicate in English in a business setting (B2/C1)
- Proactive, Self-motivated and self-directed individual
- Logistics & Supply chain knowledge desired
REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:
- University degree in Finance, Accounting, Business Administration, logistics or a related field.
- Minimum of two years' experience in a support role within Order-to-Cash, Billing, or supply chain departments.
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
COURAGE: Speak up when you see an opportunity; step up when you see a need..
OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
AT ADIDAS, WE STRONGLY BELIEVE THAT EMBEDDING DIVERSITY, EQUITY, AND INCLUSION (DEI) INTO OUR CULTURE AND TALENT PROCESSES GIVES OUR EMPLOYEES A SENSE OF BELONGING AND OUR BRAND A REAL COMPETITIVE ADVANTAGE.
– CULTURE STARTS WITH PEOPLE, IT STARTS WITH YOU –
BY RECRUITING TALENT AND DEVELOPING OUR PEOPLE TO REFLECT THE RICH DIVERSITY OF OUR CONSUMERS AND COMMUNITIES, WE FOSTER A CULTURE OF INCLUSION THAT ENGAGES OUR EMPLOYEES AND AUTHENTICALLY CONNECTS OUR BRAND WITH OUR CONSUMERS.
