Title: Team Leader (SLS)
Location: GSC BOG
Monitor regional or global programs (in all GSC service lines) implemented in GSC BOG, optimizing, and reducing the complexity of processes, generating efficiency, increasing productivity, and adding value to customers and businesses.
Key Responsibilities:
- Actively lead the team of Experts, Specialist and Associate agents in charge, looking for operational excellence through respect and results.
- Measure and control the performance of the programs and resources according to the objectives defined during the implementation phase.
- Control the processes within the quality standards and guarantee compliance with administrative rules.
- Actively participate and maintain an excellent relationship with process owners/ Business Partners.
- Provide timely feedback for the team in charge.
- Define the process and include into Standard documentation (Toolkit), KPI (SMART), roles within the programs and find opportunities for improvement according to the needs of the Business Partner with the support of OpEx & Transition Manager
- Analyze and present the capacity utilization of the programs in charge.
- GSConnect usage and accuracy of the information
Skills / Requirements:
- Professionals in Industrial Engineering, Business Administration, International Business or similar occupations.
- Min 4 years of work experience
- Min 1 Years of experience leading teams.
- Good level of MS Excel and other MS Office tools.
- High level of English (dialogue, writing, listening) (B2 – C1)
- Customer service and communication skills.
- Teamwork and autonomy
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