Your role

The Support Specialist plays a pivotal role in delivering Group IT services across the Atlas Copco Group, serving as the frontline representative of IT while ensuring seamless behind-the-scenes operations. This role requires a proactive problem-solver with strong technical skills in hardware, software, and peripherals, exceptional communication abilities, and a focus on delivering outstanding end-user experience. By managing IT activities discreetly and efficiently, the Onsite Engineer ensures minimal disruption to daily business operations while supporting the company’s digital transformation.

To succeed, you will need

Experience and Educational Requirement

• Extensive experience in successfully delivering and supporting IT services, ensuring reliable and efficient IT operations.
• Proven ability to collaborate effectively with diverse, global teams, demonstrating cultural awareness and excellent communication skills to adapt to varied work styles.
• Broad knowledge of technologies used within Atlas Copco and the wider IT industry, providing a strong foundation for troubleshooting and support.
• In-depth technical expertise in troubleshooting PCs, laptops, and Windows environments, with experience using key support tools and diagnostic utilities.
• Familiarity with IT standards and methodologies (e.g., ITIL, PMI, SDLC), particularly in areas such as incident and change management.
• Comfortable working in a dynamic, highly matrixed global organization with shifting priorities, demonstrating adaptability and effective coordination.
• University degree or equivalent experience; CompTIA A+ and/or ITIL Foundation certification are a plus.
• Fluency in English, both spoken and written, is essential; proficiency in a second language is preferred

Key Competencies and Personal Attribute

• Customer-Centric: Understands customer needs and consistently strives to meet or exceed expectations.
• Collaborative Team Player: A natural diplomat who fosters strong relationships with team members, customers, and stakeholders across regions.
• Technical Problem Solver: Brings strong expertise in IT troubleshooting and support, ensuring efficient and reliable operations.
• Methodical and Structured Achiever: Skilled in planning, organizing, prioritizing, and adapting to deliver results effectively.
• Resilient and Adaptable: Thrives in a fast-paced, ever-changing digital landscape and inspires others to embrace self-sufficiency.
• Innovative Mindset: Embraces the "there is always a better way" philosophy, promoting positivity, flexibility, and digital transformation.
• Open-Minded and Globally Aware: Curious and eager to understand diverse perspectives and learn new approaches.
• Aligned with Atlas Copco’s Core Values: Demonstrates Commitment, Interaction, and Innovation in all endeavors.

In return, we offer

• Ample Opportunities for Professional Development: Access to ongoing training and mentorship for career growth within our global organization.
• Competitive Compensation: A comprehensive pay package that recognizes your skills and contributions.
• Outstanding Company Benefits: Inclusive of health coverage, retirement plans, and wellness support, designed to support you and your family.
• A Rewarding, Forward-Thinking Company Culture: A culture that values innovation, collaboration, and diversity, where your contributions make a real impact.

Job location

On-Site

This role requires you to work on-site at our office in Bogotá, Colombia. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

Contact information

Talent Acquisition Team: andrea.ruiz@atlascopco.com