Position Title: Bilingual Operational Support
Language (s): All applicants must speak fluent English. Any other language is a plus
Contract Type: Labor / Indefinite Terms
Equip. required: Computer 8GB RAM / Windows 11 or later / Internet speed 30 MB
Job Start Date: Immediate
Location: Remote
Country: Colombia
Hours: 8:00 AM to 5:00 PM US CST Monday to Friday
Flexible schedule based on business needs
Reports To: Operational Support Manager
Company Overview
D&S Global Solutions provides world-class Order-to-Cash solutions, leveraging proprietary technology and global delivery capabilities, to deliver frictionless customer experience and optimized client outcomes. D&S Global Solutions was founded in 1997, headquarters: Austin, TX. Current clients include many of the most sophisticated service companies in technology, financial services, agriculture, and credit issuers, including several Fortune 100 companies. D&S teams are in North America, LATAM, EMEA and Asia providing services into over 190 countries for our clients.
Job Description:
The operational support conducts an interface within the operations team (collections / accounts receivable agent) and the client.
Essential Duties and Responsibilities include the following:
Reviewing Ops requests to the client for accuracy and content
Ensure New tickets are sent to the client in a timely manner
Following up with the client on open tickets
Escalating aged tickets to Client Management for assistance
Reviewing client systems to self-serve Ops requests where we have access
Make and receive contacts via telephone, email and chat for assigned duties
Utilize concise notes/updates in corporate/client databases
Demonstrate behaviors reflecting our policies
Maintain a positive customer relationship
Working with International/Latam tickets (backup requests, payment requests, general collection inquiries)
Providing timely and efficient support to our operations team.
Assisting with resolution of operational issues.
Ensuring smooth and continuous workflow within the department.
Qualifications:
Ability to speak fluently and write clearly in English
Attention to detail
Excellent written and verbal communication skills
Ability to work in multiple systems
Adaptable to change in a fast-paced work environment
Ability to manage multiple projects and priorities
Proficiency in MS Word and Excel, Microsoft 365
Ability to build rapport, ask questions, listen and redirect the conversations
Ability to overcome objections, analyze responses and negotiate resolutions
Work independently and as part of a team to achieve required metrics and standards
Solid time management skills
Knowledge in customer service
Ability to adapt to new business opportunities, challenges and client demands
Excellent verbal and written communication skills
Ability to learn and grow with our organization