Coast Mountain Roof
Remote Customer Service Representative
Work From Home | Full-Time | $9 - $12 CAD/hour
Support a Leading Canadian Roofing Company From Anywhere
Coast Mountain Roof Ltd. is looking for a reliable and detail-oriented Remote Customer Service Representative to support our growing team. This is a remote, full-time opportunity for someone who can communicate professionally, follow scripts and systems, and provide exceptional support remotely.
You'll be the first point of contact for potential and existing customershelping them navigate our services, schedule appointments, and deliver the excellent service our brand is known for across British Columbia.
Learn more: coastmountainroof.com
What You'll Do:
Answer inbound calls, emails, and chat messages in a professional and courteous manner
Follow structured call scripts and templates - while knowing when to adapt based on the situation
Book appointments, collect customer details, and enter data accurately into our CRM
Support our sales and operations teams by triaging inquiries and routing information appropriately
Provide timely responses and updates to customers with professionalism and empathy
Maintain clear records of all communications and customer interactions
Must-Haves:
Strong written and spoken English communication skills
High-speed internet and reliable home office setup
Excellent typing skills and attention to detail
Tech savvy and able to learn CRM, chat, and scheduling platforms
Ability to follow scripts and directions precisely, with common sense
Positive attitude and strong customer service mindset
Roofing or construction knowledge is a plus, but not required
Compensation & Benefits:
$9 - $12 CAD/hour, based on experience and qualifications
Remote, full-time position
Work with a growing and respected Canadian company
Training and tools provided
Opportunities for long-term advancement
If you're dependable, tech-savvy, and excited to support a high-performing team from anywhere in the worldapply today!
Join Coast Mountain Roof Ltd. and help us deliver roofing done right, every time.