Job Duck is hiring a virtual
V104 - Intake and Communications SpecialistJob Duck is a virtual staffing company that matches candidates to work from home for a single U.S.-based business, in most cases a law firm.
Job Description:
SummaryThis role is perfect for someone who enjoys making others feel heard and supported from the very first interaction. As an Intake Specialist, you’ll be the welcoming voice that guides clients through their initial steps, ensuring they feel cared for and confident. You’ll help organize schedules, manage communications, and support the team with thoughtful follow-ups and clear documentation. If you’re someone who thrives in a calm, structured environment and finds joy in helping others navigate important decisions, this position will feel like home.
• Monthly Compensation: $1,150 to $1,220 US
Responsibilities include, but are not limited to:
• Answering phone calls with warmth and professionalism
• Scheduling appointments and managing calendars
• Following up with former clients and requesting reviews
• Drafting and sending engagement agreements and intake forms
• Sending invoices and tailoring time entries
• Presenting ideas for social media content
• Developing and refining SOPs
• Supporting email inbox management (once comfortable)
• Inputting client information into the CRM system (once comfortable)
Key Skills:
• Clear and compassionate communication
• Strong organizational abilities
• Attention to detail
• Ability to maintain boundaries while being kind and empathetic
• Customer service mindset
• Gentle and patient demeanor
• Empathetic and compassionate approach
• Dedicated and attentive to client needs
• Comfortable working without a legal background
Requirements:
• 1 - 2 years of customer service or sales
• Must be comfortable speaking with clients over the phone
• Ability to work independently and collaboratively
• Willingness to learn and grow into additional responsibilities
Softwares:
• CRM: Clio Growth and Clio Manage
Working Schedule: 8:30 a.m. to 5:30 p.m.
Timezone: EST (US)
Languages:
English, SpanishWe believe that Every Great Person Deserves a Great Job. This position is home-based, allowing you to work from the comfort of your own home. So, take the first step and apply now!
Our application process involves multiple stages, and submitting your application is just the beginning. Every candidate needs to successfully pass each stage to become part of our team.
Please keep an eye on your email and WhatsApp for the next steps, as we'll assign someone to guide you through the application process. Be sure to check your spam folder as well.