Arcitech Bogotá, Bogota, Colombia
About Company
Arcitech AI, located in Mumbai's bustling Lower Parel, is a trailblazer in software and IT, specializing in software development, AI, mobile apps, and integrative solutions. Committed to excellence and innovation, Arcitech AI offers incredible growth opportunities for team members. Enjoy unique perks like weekends off and a provident fund. Our vibrant culture is friendly and cooperative, fostering a dynamic work environment that inspires creativity and forward-thinking. Join us to shape the future of technology.
A-806, 2nd floor, Trade Link, Kamala Mills, Lower Parel, Mumbai, Maharashtra 400013, India
Role Overview:
As a Call Center Manager at Arcitech AI, you will play a crucial role in driving the company's advancements in the industry. You will be responsible for overseeing all aspects of call center operations, including customer service, team management, performance metrics, quality assurance, and more. This role presents unique challenges and opportunities for professional growth in a dynamic and fast-paced environment.
Responsibilities:
- Manage and lead a team of supervisors who are managing call center agents to ensure exceptional customer service and satisfaction.
- Develop and implement performance metrics to track and improve call center operations.
- Conduct quality assurance checks to maintain high standards of service delivery.
- Oversee vendor management and optimize call center technology for efficiency.
- Implement workforce management strategies to maximize productivity and minimize costs.
- Coordinate with the Training and Development Unit to assist with employee training and coaching to enhance skills and performance.
- Drive process improvement initiatives to streamline operations and enhance customer satisfaction.
- Communicate effectively with internal teams and stakeholders to ensure alignment and success.
Qualifications:
- High school diploma or equivalent required.
- Minimum of 5+ years of experience in call center management.
Skills:
- Strong leadership and team management abilities.
- Proficiency in call center operations and optimization.
- Excellent communication skills, both verbal and written.
- Ability to analyze performance metrics and drive results.
- Experience in vendor management
- Strong focus on quality assurance and customer satisfaction.
Other Details:
This is a full-time position located in Bogotá, Bogota, Colombia. Arcitech AI offers a collaborative and innovative company culture with opportunities for professional growth. Benefits include weekends off and a provident fund.
Compensation:
Salary range: 20000 to 30000 USD, with room for negotiation.
