Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.
General Job Description:
Under general supervision performs the following activities:
- Execution of administrative activities related to customs and international packages, including contact with internal and external customers.
- Reviews daily information regarding delivery system exceptions and changes, station operations, service capabilities, volume, and other related topics to ensure that accurate, consistent and current information is provided to customers at all times
- Provides current package status updates and basic tracking activities by monitoring shipment movement and interpreting global tracking updates from 1Source (FedEx CRM).
- Initiate collections, supply deliveries, shipment research, rate quotes and exception requests online using 1Source.
- Assists customer with preparation of shipping documentation, including international regulatory information assistance, shipping request preparation, and special notification related to worldwide pickup and delivery.
- Proactively provide customer service using FedEx phraseology to produce 100% customer satisfaction at the end of every transaction
- Determines the existence of service failures and requests refunds within established limits.
- Answer to call center customer inquiries regarding all service features, delivery and pickup operational procedures, release, and payment processes, ensuring maximum sensitivity and responsiveness to customer needs, questions and requirements.
- Recognizes new customers or additional business opportunities, opens new accounts, obtains additional shipments, and sends sales leads.
- Provides customer service using FedEx phraseology proactively to produce 100% customer satisfaction at the end of each transaction.
- May perform other activities as assigned
Minimum Requirements
Minimum education
- High School
Diploma. •Proficiency in English
Minimum Experience:
- Two (2) years of experience in international customs freight/cargo policies, procedures, rules and laws.
Minimum skills required:
- Written and verbal communication skills.
- General office skills and computer knowledge.
- English for Customs area required – Intermediate level (preferred).
- Advanced EXCEL
- Ability to lift up to 25 kgs (men) & 12.5 kgs (women) and to maneuver packages with more weight with appropriate equipment
- Able to work variable shifts"
FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.
FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:
- 2020 Fortune’s World Most Admired Companies (14th)
- 2019 Fortune’s Best Places to Work (15th)
- 2019 Forbes’s One of the “Best Employers for Diversity”
- 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
- 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
- 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
- 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
- 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.
