Logistics Operations Supervisor
Position Overview
Trucking Dispatch Group is seeking a Logistics Operations Supervisor to lead and oversee brokerage operations for our company and affiliated partners. This is a hands-on leadership role responsible for ensuring operational excellence, service quality, and accountability across the brokerage team. The ideal candidate is a proactive problem-solver with strong decision-making skills and a relentless focus on customer success and compliance.
Key Responsibilities
Team Leadership & Accountability
- Supervise Freight Brokers, Carrier Sales Representatives, Data Entry Clerks, and Track & Trace Specialists.
- Conduct daily team check-ins and check-outs to align priorities.
- Hold team members accountable for timely updates, documentation, and professional communication.
- Provide coaching, feedback, and corrective action as needed.
- Foster a high-performance, customer-first culture.
Shipment Tracking & Visibility
- Ensure 100% compliance with MacroPoint or approved tracking systems.
- Audit tracking accuracy and timeliness of updates.
- Resolve tracking failures or non-compliance issues swiftly.
Operational Control & Service Quality
- Oversee load coverage with vetted, compliant carriers.
- Maintain ≥95% on-time pickup/delivery while minimizing service failures (<2%).
- Act as escalation point for service issues such as late pickups, equipment failures, or cancellations.
- Ensure proactive customer communication with solutions, not excuses.
Compliance & Risk Management
- Vet and approve carriers (insurance, authority, Carrier411 checks, equipment requirements).
- Identify and escalate fraudulent or high-risk carrier behavior.
- Maintain and enforce a “Do Not Use” carrier list.
Financial Oversight
- Monitor margins to ensure profitable operations.
- Approve TONUs, layovers, and accessorial charges with proper documentation.
Daily/Weekly Oversight
- Review active loads, ETAs, and MacroPoint compliance at start and end of each day.
- Audit TMS notes, documentation, and performance accuracy.
- Submit daily and weekly performance reports to leadership.
- Lead weekly KPI and performance review meetings.
Key Performance Indicators (KPIs)
- Tracking Compliance: 100%
- On-Time Pickup/Delivery: ≥95%
- Service Failures: <2%
- Employee Accountability: 100% daily check-in completion
- Escalation Response: Resolved within 2 hours
What We’re Looking For
- 3+ years of logistics, freight brokerage, or operations leadership experience.
- Strong knowledge of TMS, tracking platforms (MacroPoint), and carrier vetting processes.
- Proven ability to lead, coach, and hold a team accountable.
- Excellent communication and problem-solving skills.
- Customer-first mindset with a focus on results and compliance.
Why Join Acuna Group?
- Opportunity to lead a growing team in a dynamic logistics environment.
- Competitive salary and performance incentives.
- Collaborative culture focused on accountability, growth, and operational excellence.
Apply today on Indeed to join TDG and help us drive operational success across our brokerage network.
Job Type: Full-time
