Product Support Specialist

What you'll do

We are seeking structured, analytical, and client-focused individuals to join our global support team as a Product Support Specialist – Regnology Tax and Banking Product (Remote from LATAM). In this fully remote role, you will primarily support clients in North America, while contributing to 24/7 global service continuity through a coordinated Follow the Sun (FTS) support model. 
Regnology is establishing and scaling our tax-related product support operations in your region. This position is a great opportunity to assist clients with tax reporting processes, analyze discrepancies, and ensure compliance with regulatory requirements. 
 
 Your key accountabilities are: 
Tax and Banking Product Support 

• Serve as the primary point of contact for clients regarding tax-related inquiries, providing guidance on using our product to fulfill reporting obligations.
• Analyze client data and reports to identify discrepancies, advising on necessary amendments to data or configurations.
• Collaborate with internal teams to escalate complex issues, ensuring timely and effective resolutions.
• Assist clients in understanding and navigating the business aspects of our tax tools.

• Participate in a rotating on-call schedule for urgent support needs during weekends or outside of local business hours.
• Ensure seamless handover and coordination with APAC and EMEA teams as part of the Follow the Sun support model.
• Support response efforts for high-priority or platform-wide incidents, maintaining clear internal communication and documentation.

• Engage in cross-functional projects aimed at enhancing product features based on client feedback.
• Assist in training sessions or webinars to educate clients on new features or updates.

Why we should decide on you

Qualifications 

• Bachelor's degree in business administration, Economics, Taxation, or a related field.
• At least two years of experience in a similar role—ideally in product application support, business analysis, or tax/banking reporting functions
• Understanding of capital markets, financial instruments, and general taxation rules, including double tax treaties
• Understanding of financial regulatory reporting workflows (e.g. FinRep, CoRep, Basel, IFRS) is a strong advantage.
• Strong analytical skills with a high affinity for numbers.
• Proficiency in Microsoft Office tools, particularly Excel; familiarity with Jira and Confluence is a plus.
• Excellent communication skills in English, both written and verbal; German language skills are a plus.
• Experience with Scrum and agile working methods is advantageous.
• Willingness to participate in on-call support according to the agreed timeline.
• Eager to learn and adapt to our Tax Reporting solutions.

• Highly organized and detail-oriented, with the ability to manage multiple tasks and priorities effectively.
• Strong problem-solving skills, with the capacity to think critically and troubleshoot complex issues.
• Excellent interpersonal skills, with a customer-first mindset focused on delivering exceptional service.
• Ability to work independently and as part of a global, remote team.
• Demonstrates a proactive approach to learning and personal development.
• Maintains a calm and professional demeanor under pressure while managing incidents or troubleshooting issues.

Why you should decide on us

Why you should decide on us: 

• Let’s grow together, join a market leading SaaS company – our agile character and culture of innovation enables you to design our future.
• We provide you with the opportunity to take on responsibility and participate in international projects. 
• In addition to our buddy-program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas. 
• Our internal mobility initiative encourages colleagues to transfer cross functionally to gain experience and promotes knowledge sharing.
• We are proud of our positive working atmosphere characterized by a supportive team across various locations and countries and transparent communication across all levels. 
• Together we're better - meet your colleagues at our numerous team events.