We are looking for a Team Leader who embodies Company's core values and shares our deep commitment to our clients and team members. If you are driven by a passion for excellence and want to be part of a dynamic, client-focused team, we would love to hear from you.
We offer:
- Competitive compensation and excellent benefits.
- Comprehensive training and development programs.
- A fun, inclusive workplace culture.
- Opportunities for personal and professional growth.
Ready to take the next step in your career?
We’re looking for individuals who:
- Are proficient in both verbal and written English, demonstrating strong communication abilities.
- Possess a robust background in performance management, showcasing the ability to drive results effectively.
- Are adaptable and flexible, willing to accommodate shifting schedules, work hours, and holiday shifts.
- Demonstrate exceptional coaching skills to empower and develop team members effectively.
- Can maintain composure and delivering results under high-pressure situations.
- Have a proven track record of achieving targets and enhancing agent performance.
- Show commitment to providing outstanding service and prioritizing customer satisfaction.
- Possess keen analytical skills with meticulous attention to detail.
- Exhibit strong decision-making and problem-solving abilities.
- Are familiar with call center tools and processes, demonstrating a sound understanding.
Preferred, but not required:
- 2 years' experience as a Team Leader in the BPO industry.
- Strong background supporting a retail or e-commerce customer service account.
Tipo de puesto: Tiempo completo
Experiencia:
- Team Leader in BPO Sector: 1 año (Obligatorio)
Idioma:
- English (Obligatorio)
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