A Telemarketing Representative in a Labor & Logistics Company plays a crucial role in driving business growth and enhancing customer relations through proactive and effective communication. This position requires a dynamic, motivated individual who is results-driven and passionate about forging new business relationships. You will be instrumental in sourcing potential clients and expanding the company's customer base, while also contributing to the sales strategy by identifying new business opportunities in the logistics sector.
Key Responsibilities
Lead Generation & Prospecting - Research and identify potential leads in the logistics sector - supply chain, warehousing, distribution services - including businesses that require temporary workers; temp to perm workers, lumping services and pick pack projects 3PL.
Cold Calling - Make outbound calls to prospective clients to introduce the labor agency services, gather key information, and schedule in person meetings for sales representatives.
Client Engagement - Engage existing client list if asked - to ensure satisfaction, and upsell additional services.
Follow-ups - Follow up with leads and prospects to maintain interest and move them through the sales funnel.
Data Entry & CRM Management - Maintain accurate records of interactions, track call outcomes, and input customer data into the CRM system.
Sales Support - Assist sales teams by qualifying leads, preparing quotes, agreements and passing relevant information to drive the sales process.
Customer Service – Listen to customer inquiries and provide information about services, rates, and logistics solutions offered by the company.
Market Research - Stay informed about logistics industry trends and competitor services to effectively communicate value propositions of working with smaller family-oriented company vs a larger company.
Achieve Sales Targets - Meet or exceed sales targets and KPIs related to calls made, appointments set, or sales closed for each division.
Required Skills and Qualifications
Communication Skills - Strong verbal communication skills for effective calling, pitching, and problem-solving.
Sales Experience - Previous experience in telemarketing, sales, or customer service in a B2B environment, preferably in logistics or transportation.
Industry Knowledge - Familiarity with logistics, freight forwarding, warehousing, or supply chain operations is a plus.
Customer-Oriented - Ability to develop rapport with clients, understand their needs, and offer tailored logistics solutions.
Computer Skills - Proficient in CRM systems, MS Office (Excel, Word, Outlook), and other telemarketing tools.
Goal-Driven - Self-motivated with a passion for meeting sales targets and KPIs.
Problem-Solving - Ability to handle objections, resolve issues, and remain persistent in challenging situations.
Organizational Skills - Ability to manage multiple accounts and leads efficiently, keeping detailed records.
Preferred Qualifications
- Experience in the logistics or transportation industry.
- Knowledge of shipping regulations, logistics software, and industry-specific terminology.
- B2B sales experience in the service sector.
Working Environment
Hybrid/Remote Position – Bring your own computer; company will install all software needed.
Working Hours - Full-time, with occasional overtime depending on business needs.
Compensation -
Base weekly salary with possible monthly commissions based on lead conversion, sales made, or targets achieved.
Job Type: Full-time
