The primary purpose of this role is to lead and drive initiatives and strategies within our Trade Working Capital Solutions [TWCS] Operations organization. This position will serve as a key point of contact and gate keeper for our current and future target operational models, ensuring consistency, scalability and alignment with our global standards and objectives across our local geographies and processing centers. In addition, the role requires to act upon global requests within our planned objectives or ad hoc and urgent requests.
This individual will be responsible for collaborating across multiple levels of management including senior leaders, facilitating cross functional engagement, and proactively identifying and evaluating any operational gaps, risks, or misalignments in a timely manner and structure manner. The role requires applying strong project management knowledge and effective working across multiple legal entities to ensure seamless execution and compliance. It also requires strong cross functional collaboration skills, strategic thinking and ability to navigate complex and multi-platform environments.
Responsibilities:
Act as the main liaison between LATAM and Global stakeholders to ensure alignment on priorities milestones and planned or ad hoc deliverables.
Serve as cluster gatekeeper for our target operational models, ensuring all processes, activities and implementations adhere to our global and regional standards as well as local regulation and governance
Proactively identify gaps, inefficiencies or risks in current and future operational models among legal entities and propose actionable solutions.
Apply project management methodologies and tools to drive execution, ensure accountability, and deliver outcomes on time and within scope.
Support the coordination and execution of initiatives across multiple legal entities, ensuring consistency and compliance with local regulators and Citi policies.
Develop and maintain comprehensive documentation, project plans, risk registers, and change management logs as part of sound project governance.
Facilitate regular updates, meetings, and workshops with cross country and cross functional teams to monitor progress and foster engagement and timely execution.
Collaborate with different levels of leadership to ensure stakeholders alignments and proactive decision-making.
Serve as a liaison between our global partners and our local geographies to deliver planned and ad hoc requests in a timely fashion.
Qualifications:
8 years of experience in a related role
Effective people management, leadership and development skills
Demonstrated ability to conduct stakeholder management activities
Ability to work under pressure and manage to deadlines for planned and adhoc requests
Ability to work in a fast-paced environment
Consistently demonstrates clear and concise written and verbal communication
Attention to detail and problem solving skills
Project management skills
Strong problem solving skills
Attention to detail and intermediate problem solving skills
Fluency in Spanish and English, both written and spoken.
Education:
Bachelor’s degree/Univeristy degree
Master’s degree preferred
PMP Certification, a plus
Maintain awareness of product, policy and system enhancements changes.
Provide creative solutions to reduce errors and to ensure adherence to audit and control policies.
Utilize technical knowledge to deliver quality service and achieve operating efficiency.
Perform within departmental procedures and compliance standards to minimize losses to the Firm.
Strong focus on control
Proactive problem solver
High level of adaptability and quick reaction to ad hoc requests.
Flexible/sense of urgency.
Highly detailed planning, organization, and solid execution capability. Multi-tasking a must requirement.
Strong performance record, indicating a self-starter who solves issues as they arise.
Project Management skills
Analytical and organizational skills that can be demonstrated.
Technological Proficiency/ Knowledge.
Strong problem-solving skills.
Must be able to adapt to change in a fast-paced environment and support other segments / industries as required.
Strong interpersonal skills and communication skills, both oral and written.
Analytical and organizational skills that can be demonstrated.
Teamwork/Interpersonal skills.
------------------------------------------------------
Job Family Group:
Operations - Transaction Services------------------------------------------------------
Job Family:
Transaction Capture Services------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.
