E-commerce Administrative Support Specialist

We are seeking a proactive and detail-oriented E-commerce Administrative Support Specialist to join our growing online retail team. This role is ideal for someone with strong spreadsheet skills, experience with e-commerce platforms, and the ability to manage multiple tasks independently. You will play a key role in inventory management, customer support, administrative processes, and social media engagement, ensuring smooth day-to-day operations across our sales channels.

Responsibilities

1. Inventory Management (35%)

• Process daily inventory updates from 20–30 suppliers.
• Manipulate and standardize supplier spreadsheets.
• Upload inventory quantities to Shopify.
• Maintain accurate product listings across multiple sales channels.

2. Customer Support (20%)

• Respond to customer inquiries via email and chat within 45 minutes.
• Track order statuses and provide timely updates.
• Escalate complex issues to the business owner.

3. Administrative Tasks (25%)

• Reconcile transactions in Xero accounting software.
• Manage product uploads and maintain product catalogs.
• Organize and maintain product information across platforms.

4. Social Media Management (20%)

• Plan, create, and schedule engaging content (images, videos, stories, reels, carousels).
• Monitor comments, messages, and mentions daily; respond promptly.
• Research trends, hashtags, and competitor activity to optimize growth.

Requirements

Must Have

• Proficient in Microsoft Excel and Google Sheets.
• Strong data manipulation and spreadsheet management skills.
• Experience with Shopify platform.
• Excellent written communication skills in English.
• Basic understanding of e-commerce inventory management.
• Intermediate computer and internet skills.
• Ability to work independently with minimal supervision.

Nice to Have

• Previous e-commerce or drop shipping experience.
• Knowledge of inventory management software.
• Experience with customer support platforms.
• Familiarity with multi-channel selling (Amazon, Cogan, My Deals).
• Basic accounting software knowledge (Xero preferred).

Benefits

• Flexible working hours.
• Remote position with performance-based evaluation.
• Potential for role expansion based on business growth.