We are seeking a detail-oriented and highly organized Medical Scheduling Coordinator to join our team and support a US-based medical imaging center. This role is ideal for someone who thrives in a fast-paced environment, enjoys patient interaction, and can balance multiple priorities while maintaining accuracy and empathy. You will play a key role in managing scheduling communications, verifying medical documentation, and ensuring a seamless patient experience.
Responsibilities
- Scheduling & Patient Communication (40%)
- Manage inbound and outbound appointment scheduling via phone and online platforms.
- Coordinate follow-ups, reschedules, and appointment reminders.
- Maintain a patient-first approach while handling high call volumes.
- Verify patient scripts, diagnosis codes, and insurance details accurately.
- Ensure all patient data is entered in compliance with HIPAA regulations.
- Work with RIS and PACS systems to track and manage patient records.
- Maintain accurate, updated data in medical databases.
- Communicate effectively with US-based medical staff to coordinate patient care.
- Assist with administrative tasks to ensure operational efficiency.
Requirements
- 2+ years in a medical scheduling or administrative role (radiology/imaging center experience preferred).
- Familiarity with RIS, PACS, or similar systems.
- Excellent spoken and written English (neutral or Americanized accent preferred); Spanish fluency is a plus.
- Strong attention to detail with proven data accuracy skills.
- Understanding of HIPAA compliance.
- Comfortable working during Eastern Standard Time (EST) business hours.
Technical & Security Requirements - Comfortable working with sensitive patient data.
- Company-provided secure hardware (laptop, headset, monitor).
- Full background check and HIPAA certification required.
Benefits
- Full-time, permanent employment.
- Colombia: Contrato de Trabajo a Término Indefinido.
- Legally mandated benefits, health insurance, and training opportunities.
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