Tech representative

Company Description:

Sutherland is seeking an attentive and goal-oriented person to join us as Consultant – Technical Support advisor. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Job Description:

• Consultants in this role get to:
  Ensure technical support for customers by using troubleshooting processes and demonstrating product benefits.
• Basic troubleshooting: Technical support and general customer service questions. Guide through mobile device setup and configurations
• Ensure the customer receives satisfactory support: Experience across all channels handled to assist and handle a broad range of customer cases. Gather customer information, troubleshoot technical and account issues; and Escalate cases as needed. Update customer information and transaction information as needed in the database. Guide customers through the process of online activation of subscriptions.

Qualifications:

Qualifications

Additional Information:

All your information will be kept confidential according to EEO guidelines.