Nature of Work
Answers all incoming calls providing quality service to members through services including Exchange, Membership, Getaways and Telemarketing. When applicable, refers calls to proper department to ensure the member is serviced accordingly.
Duties and Responsibilities
Answers incoming calls promptly, courteously and efficiently following Interval International servicing standards to meet the demands of the incoming call volume.
Services the needs of the member via telephone/mail/faxes/walk-ins, through:
Educating members on Interval’s services to help maximize their benefits by conducting welcome calls.
Providing accurate and complete information.
Assessing the vacation/travel needs of the member and meeting those needs through:
Placing a pending request
Depositing a week
Transacting an instant confirmation
Placing of flex waitlist requests
Offering and confirming members into Getaway and Flexchange space
Providing alternatives
Verifying and updating address and phone numbers information
Achieves sales goals of Membership renewals, Interval Preferred sales/renewals, Exchange and Getaway confirmations as well as quality service standards.
Documents all member contacts to supplement the database used as a reference.
Performs other related duties as required.
Knowledge, Abilities and Skills
Fluent on English or Portuguese
Must possess a high school diploma.
Minimum 6 months experience working in a sales and service industry.
Must possess excellent telephone etiquette.
Must be detail oriented and possess good organizational skills.
Must have the ability to deal effectively with people.
Must be able to work shifts as needed.
Other Benefits
Legal Benefits
Paid training and onboarding
Home Office
Commissions
Variables within Skill Levels
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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
