HR Analyst - Client Administration

Job Summary

Are you passionate about delivering exceptional service and making a real impact in the world of HR? Do you thrive in fast-paced environments where attention to detail, empathy, and professionalism are key? If so, we want to hear from you!

At Auxis, we’re looking for a Client Admin HR Analyst to join our dynamic team. In this role, you’ll be at the heart of supporting clients and employees with critical HR services—from managing LOA/FMLA and unemployment claims to ensuring compliance with federal and state regulations.

Responsibilities

• Process unemployment claims in a timely manner and assist with related hearings.
• Handle LOA (Leave of Absence) and FMLA (Family and Medical Leave Act) requests, assisting clients and employees with regulations and required documentation.
• Manage drug testing and background check requests.
• Reconcile monthly billing adjustments for billable services.
• Process annual EEO-1 reports for clients required to file.
• Process annual Veterans reports for clients with government contracts.
• Comply with annual California wage reporting requirements.
• Manage client requests for compliance posters.
• Accurately review and complete employment verifications.
• Provide excellent customer service to clients and employees, including positive telephone experiences and timely follow-up.
• Adhere to all federal, state, and local HR-related laws and regulations, such as FLSA, ADA, HIPAA, data privacy standards, and the Civil Rights Act of 1964; seek legal or other advice as needed.
• Maintain proactive communication and collaborate with other departments to ensure the best possible client experience.
• Provide administrative support, including answering calls, filing, and scanning as needed.
• Comply with Auxis operational processes and security policies.
• Attend all scheduled meetings related to customer service and performance as required.
• Meet all agent KPIs, including call efficiency, quality, quantity, and customer satisfaction scores (NPS).
• Follow specific communication guidelines and escalation protocols when handling calls.
• Perform other assigned administrative and related tasks.
• Maintain the highest level of confidentiality and handle sensitive material related to the organization and its clients.

Skills and Experience

• Proficiency in English (oral and written) at C1 level or higher.
• Minimum of 2 years of previous experience in customer service-oriented roles in call centers.
• Previous experience in the HR area will be a plus.
• Ability to work independently and as a functional team member.
• High school diploma required.
• Proven experience in delivering high levels of customer satisfaction and performance in a high-volume transaction/demand environment is preferred.
• Excellent computer skills and high proficiency in MS Office.
• Ability to manage multiple assignments and work on a minimum of 5 systems simultaneously.
• Excellent verbal and written communication skills, with demonstrated active listening skills. Genuine interest in working with and assisting clients.
• Professional appearance with a courteous, tactful, and friendly demeanor.
• Ability to interact with clients and all levels of internal staff.
• Attention to detail and energetic attitude.
• Projection of a positive image via phone and other similar channels.
• Compliance with attendance and punctuality standards. Availability to work additional hours as needed.
• Adaptability to change and ability to meet the evolving demands of the work environment.
• Experience in professional services and knowledge of PEO (Professional Employer Organization).
• Demonstrates integrity, ethics, responsibility, initiative, and teamwork.
• Excellent presentation and professional communication skills, both verbal and written.
• Ability to maintain the highest level of confidentiality and handle sensitive material related to the organization and its clients.